Expert Systems Engineer

Harris Computer; New Jersey; Remote; USD 130,000 - 160,000; Full time

Job summary

Harris Computer seeks a senior IT operations professional to manage and optimize complex infrastructure and application environments in a remote USA role. You will monitor performance, troubleshoot issues, and partner with Operations on patches and system health, while communicating with executives and clients.

Responsibilities include leading technical projects, automating processes, and ensuring compliance with change management and documentation standards.

Qualifications

• ]5–7 years of relevant experience in IT operations or engineering.
• Strong experience with SQL Server, Power BI, and Databricks to support analytics and monitoring.
• Experience supporting production infrastructure and troubleshooting complex technical issues.
• Excellent verbal and written communication, with ability to present technically to executives and non-technical audiences.
• Experience scripting and automating tasks; familiarity with change management processes.

Responsibilities

• Manage, monitor, and support infrastructure and application environments.
• Monitor system performance and conduct health checks; assist capacity planning.
• Collaborate with Operations on patches, antivirus, maintenance, and system health.
• Identify root causes and implement preventive solutions.
• Own assigned projects, communicate progress and risks to stakeholders.
• Present technical information to groups and executive audiences.
• Standardize and automate processes and monitoring with scripting.
• Follow change management procedures and maintain design docs.
• Document issues and resolutions; contribute to continuous improvement.

Skills

5–7 years exp

SQL Server

Power BI

Databricks

Production infra

Troubleshooting

Executive comms

Client interaction

Scripting/automation

Change management

Tools

SQL Server

Power BI

Databricks

Job description

• Manage, monitor, maintain, and support infrastructure and application environments.
• Install, configure, upgrade, and troubleshoot hardware, software, operating systems, databases, and applications.
• Partner with Operations on patches, updates, antivirus, maintenance, and system health.
• Monitor system performance, conduct health checks, and support capacity planning and optimization.
• Identify root causes of recurring issues and implement solutions to prevent reoccurrence.
• Ensure technical deliverables meet quality standards and required peer/stakeholder reviews are completed.
• Own assigned projects and tasks, communicate progress and risks, and proactively
• Serve as a primary technical resource in project meetings and drive technical initiatives to successful completion.
• Work directly with clients and internal stakeholders, including presenting technical information to groups and executive-level audiences.
• Standardize and automate processes and monitoring using scripting and automation technologies.
• Follow change management procedures and maintain technical and system design documentation.
• Document issues and resolutions and contribute to continuous process and technical improvement.

Location

Remote – USA

Travel

Up to 20%

Key Responsibilities

• Manage, monitor, maintain, and support infrastructure and application environments.
• Install, configure, upgrade, and troubleshoot hardware, software, operating systems, databases, and applications.
• Partner with Operations on patches, updates, antivirus, maintenance, and system health.
• Monitor system performance, conduct health checks, and support capacity planning and optimization.
• Identify root causes of recurring issues and implement solutions to prevent reoccurrence.
• Ensure technical deliverables meet quality standards and required peer/stakeholder reviews are completed.
• Own assigned projects and tasks, communicate progress and risks, and proactively
• Serve as a primary technical resource in project meetings and drive technical initiatives to successful completion.
• Work directly with clients and internal stakeholders, including presenting technical information to groups and executive-level audiences.
• Standardize and automate processes and monitoring using scripting and automation technologies.
• Follow change management procedures and maintain technical and system design documentation.
• Document issues and resolutions and contribute to continuous process and technical improvement.

Required Qualifications

• 5–7 years of relevant experience, including 2–3 years at a senior level or equivalent.
• Strong experience with SQL Server, Power BI, and Databricks.
• Experience supporting production infrastructure and troubleshooting complex technical issues.
• Strong understanding of systems, databases, applications, monitoring, and performance management.
• Excellent verbal and written communication skills with the ability to present technical information clearly to technical and non-technical audiences, including executives.
• Comfortable working directly with clients and cross-functional teams.
• Strong problem-solving, analytical, organizational, and decision-making skills.
• Experience with scripting, automation, technical documentation, and change management.

Preferred Qualifications

• Healthcare technology or hospital IT experience.
• Development experience with .NET and REST APIs.
• Experience with AppDynamics, LogicMonitor, or other monitoring/observability platforms.
• Experience with OpenTelemetry.
• Cloud infrastructure or modern data platform experience.
• Relevant certifications such as GIAC, ITIL, or MCSE.

Working Arrangements

• Standard work week or as defined by assignment requirements.
• Primarily remote or office-based.
• May require after-hours, on-call, and holiday support, particularly during month-, quarter-, and year-end periods. PTO may be limited during peak business periods.
• Up to 20% travel may be required.

Physical Requirements

Regularly: Sitting, standing, walking, reaching, talking, hearing, vision, and keyboard use.

Occasionally: Climbing/balancing and stooping/kneeling/crawling.