Expert Salesforce Administrator

icmarc; United States; On-site; USD 128,000 - 206,000; Full time

Job summary

MissionSquare seeks an Expert Salesforce Administrator to lead the Sales Cloud and Financial Services Cloud environments, ensuring security, stability, and performance. You will collaborate with stakeholders across Product, Architecture, Security, Compliance, and IT to deliver a compliant Salesforce ecosystem.

This role requires 5+ years of Salesforce administration, leadership for multi‑org environments, and Salesforce Administrator and Advanced Administrator certifications; visa sponsorship is

Qualifications

• Five or more years of Salesforce administration experience, including leadership responsibility for a complex multi-org Salesforce environment.
• Salesforce Administrator certification (required).
• Salesforce Advanced Administrator certification (required).
• Salesforce Financial Services Cloud Consultant certification (preferred).
• Experience leading admin for Financial Services Cloud and Sales/Service Cloud environments.

Responsibilities

• Administer and configure Salesforce Sales Cloud and Financial Services Cloud environments.
• Maintain profiles, permission sets, territory management, role hierarchies, sharing rules, and field-level security.
• Configure Salesforce solutions to meet business requirements.
• Manage SSO integrations through Azure Active Directory.
• Implement and monitor Salesforce Shield encryption, audit logging, and security controls.

Skills

Salesforce Admin

Salesforce Sales Cloud

Salesforce Financial Services Cloud

Security & Compliance

Azure AD SSO

Salesforce Shield

Salesforce DX

Git

Jira

Confluence

Education

Bachelor's degree

Tools

Git

Jira

Confluence

GitHub

Salesforce DX

Job description

Join a great place to work with MissionSquare, a financial services corporation with approximately $79 billion in assets under management and administration and over 600 employees. Founded in 1972, MissionSquare is dedicated to the retirement needs of public sector employees. We focus on delivering results-oriented retirement and retiree health savings plans, education, investment options, personalized guidance, and related services to public sector participants in more than 9,200 plans and nearly 2 million participant accounts. We strive to make the administration of retirement programs as easy and cost-effective as possible. We have an extraordinary talent base and invite you to consider joining MissionSquare.

$128,490.00 - $205,580.00

The Expert Salesforce Administrator

is a member of MissionSquare's Technology team responsible for supporting and advancing the organization's next generation Salesforce platforms. This role serves as the lead administrator for both the Salesforce Sales Cloud and Financial Services Cloud environments, ensuring platform stability, security, scalability, and compliance. The position partners closely with business stakeholders, Product Management, Architecture, Development, Enterprise Security, and Compliance teams to deliver a secure, high-performing Salesforce ecosystem.

MissionSquare cannot sponsor or hire candidates with H1B, STEM or OPT visas for this role.

Essential Functions for this role include:

• Administer and configure Salesforce Sales Cloud and Financial Services Cloud environments.
• Maintain and optimize profiles, permission sets, territory management, role hierarchies, sharing rules, and field-level security.
• Configure Salesforce solutions to meet business requirements.
• Manage Single Sign-On (SSO) integrations through Azure Active Directory.
• Implement and monitor Salesforce Shield encryption, audit logging, and security controls to protect organizational data.
• Configure and oversee Salesforce backup and recovery processes using Salesforce Backup (Own Backup) or similar tools.
• Create and maintain sandboxes and scratch orgs while ensuring appropriate data masking and obfuscation practices.
• Partner with Enterprise Security and Infrastructure Engineering teams to establish and maintain Salesforce security baselines.
• Support compliance with SOC 1, SOC 2, and other regulatory requirements through collaboration with Compliance and Internal Audit teams.
• Monitor Salesforce releases and critical updates, perform regression testing, and coordinate release readiness activities.
• Provide day-to-day Salesforce user support, troubleshoot issues, and coordinate escalations with Salesforce Support as needed.
• Maintain platform documentation, procedures, and administrative standards.
• Participate as an active member of the Salesforce Scrum Team, contributing to sprint planning, backlog refinement, testing, and release activities.
• Communicate project status, technical issues, and impediments to stakeholders and team members.
• Perform other duties as assigned.

• Bachelor's degree in Information Systems, Engineering, Computer Science, or a related field preferred, or an equivalent combination of education and relevant work experience.
• Five or more years of Salesforce administration experience, including leadership responsibility for a complex multi-org Salesforce environment.
• Salesforce Administrator certification (required).
• Salesforce Advanced Administrator certification (required).
• Salesforce Financial Services Cloud Consultant certification (preferred).
• Experience serving as the lead administrator for Financial Services Cloud and Salesforce Sales and Service Cloud environments.
• Strong knowledge of Salesforce security architecture, including profiles, permission sets, sharing models, and field-level security.
• Knowledge of multi-org Salesforce strategies, platform events, and governor limits.
• Experience supporting integrations using Salesforce Data Cloud, Salesforce-to-Salesforce, APIs, and related integration technologies.
• Experience implementing and supporting managed packages.
• Knowledge of Salesforce DevOps tools, Salesforce DX, scratch orgs, and deployment methodologies.
• Experience with Git, Jira, Confluence, and GitHub.
• Experience supporting telecommunications platform integrations such as TalkDesk.
• Experience building reports, dashboards, and automation solutions.
• Knowledge of Salesforce AI solutions, including Agentforce and large language model technologies.
• Strong written, verbal, analytical, and problem-solving skills.
• Ability to communicate effectively with stakeholders at all levels of the organization.
• Ability to work independently and collaboratively within cross-functional teams.
• Demonstrated business acumen, learning agility, planning, decision-making, and technical expertise.
• Demonstrated Customer Focus, Integrity & Trust, and Drive for Results.
• Strong communication, t