We are seeking an experienced Salesforce professional to help develop, enhance, and support a business-critical Salesforce environment. This position will work across technical and business teams to turn operational requirements into practical platform solutions.
The role combines hands-on Salesforce development, configuration, application support, integration work, and platform administration. The engineer will contribute to new functionality, improve existing processes, resolve production issues, and help ensure the Salesforce environment remains stable, secure, and scalable.
Experience working with Salesforce Financial Services Cloud or Salesforce solutions within financial services is highly desirable.
RESPONSIBILITIES
- Build and enhance Salesforce solutions that support evolving business and operational requirements.
- Develop custom Salesforce functionality using Apex, triggers, platform automation, and other appropriate development tools.
- Configure Salesforce features such as user permissions, objects, fields, reports, dashboards, validation rules, flows, and other application components.
- Work with business stakeholders to understand current processes, identify pain points, and recommend technology-based improvements.
- Translate functional requirements into technical designs and Salesforce configurations.
- Support integrations between Salesforce and other internal or third-party applications.
- Participate in the development, testing, deployment, and ongoing maintenance of Salesforce enhancements.
- Investigate and resolve application errors, user issues, integration problems, and system-performance concerns.
- Provide production support for Salesforce users and assist with complex technical or functional questions.
- Review existing platform functionality and recommend opportunities for simplification, automation, and improved user experience.
- Help administer user roles, profiles, permissions, access controls, and related security configurations.
- Monitor the health and reliability of the Salesforce environment and address issues that could affect availability or performance.
- Support Salesforce releases and evaluate new platform capabilities that may benefit the organization.
- Coordinate with internal technology teams when Salesforce changes affect infrastructure, security, data, integrations, or other enterprise applications.
- Work with external technology providers when vendor support is required to troubleshoot or resolve platform issues.
- Help maintain technical documentation related to system configuration, enhancements, integrations, and support procedures.
- Assist business users with understanding new functionality and effective use of the Salesforce platform.
- Participate in technology initiatives involving application modernization, process automation, data integration, and continuous improvement.
QUALIFICATIONS
- Several years of professional experience supporting, administering, or developing enterprise business applications.
- Strong hands-on Salesforce experience in a development, engineering, administration, or application-support capacity.
- Experience building solutions using Salesforce configuration and development capabilities.
- Working knowledge of Apex and Salesforce automation tools.
- Experience troubleshooting technical issues in a production application environment.
- Familiarity with application integrations, APIs, and data exchange between enterprise systems.
- Experience managing Salesforce users, permissions, security settings, and application configuration.
- Ability to analyze business requirements and determine appropriate technical solutions.
- Strong problem-solving skills with the ability to investigate issues and determine root causes.
- Ability to communicate effectively with business users, developers, technology teams, and other stakeholders.
- Strong organizational skills and the ability to work across multiple priorities.
- Ability to adapt to changing requirements and business needs.
- Detail-oriented approach to system changes, testing, documentation, and application support.
PREFERRED BACKGROUND
- Experience with Salesforce Financial Services Cloud.
- Previous experience supporting Salesforce within banking, lending, financial services, insurance, or another regulated industry.
- Experience integrating Salesforce with enterprise financial, operational, or customer-data platforms.
- Experience participating in Salesforce upgrades, releases, migrations, or larger platform-transformation initiatives.
EDUCATION
- Bachelor’s degree in Computer Science, Information Systems, Information Technology, Engineering, or a related discipline, or equivalent professional experience.
CERTIFICATIONS
Salesforce certifications are preferred. Relevant certifications may include Salesforce Administrator, Platform Developer, Financial Services Cloud, or other advanced Salesforce credentials.