Expert Rater Project - Italian

Remote; San Francisco (CA); Remote; USD 23,000 - 33,000; Full time

Job summary

Welo Data in Italy is seeking an Expert Rater (freelance) to coach Raters, manage client test rounds, and translate KPI insights into actionable guidance. You will craft client communications, monitor progress, and ensure high-quality ratings across diverse datasets.

The role emphasizes independent evaluation, collaboration with cross-functional teams, and building rating expertise. Start date 27th July; 30 hours/week with potential extension.

Qualifications

• Active listening and empathetic engagement with speakers.
• Clear communication of thoughts and needs with respect.
• Proactiveness in anticipating needs.
• Cultural adaptability across diverse contexts.
• Cultivation of psychological safety in teams.
• Methodical online research to extract data.

Responsibilities

• Support Raters in skill development and best practices for accurate ratings.
• Guide annotation selection and gold set creation to ensure unbiased outcomes.
• Analyze datasets to identify patterns and drive data-informed decisions.
• Ask strategic questions to enhance understanding and problem-solving.
• Create client-focused written materials and feedback.
• Use documentation to communicate concepts clearly to clients.
• Collaborate with R&D teams on experiments to improve data.
• Engage with clients and CEM to gather requirements and quality benchmarks.
• Perform independent evaluations to sustain proficiency.
• Conduct tier-2 reviews to identify opportunities.

Skills

Active listening

Effective communication

Proactiveness

Cultural adaptability

Psychological safety

Research skills

Education

Social sciences background

Quality roles background

Tools

Google Workspace

Job description

Overview

As an Expert Rater (ER), you will specialize in providing Rater's support and guidance. You will be instrumental in enhancing the knowledge and skills of other Raters, with a particular focus on developing their rating expertise. Your responsibilities include facilitating client test rounds, understanding templates and workflows, cascading quality expectations to the broader Raters team, and actively monitoring progress and deliverables to meet client expectations. Additionally, you will play a key role in coaching and mentoring Raters, ensuring they gain the necessary skills to improve rating accuracy and decision-making. Your expertise will contribute to elevating the overall quality of our AI-powered advertising systems.

Main Responsibilities

• Support Raters in skill development, guiding them in best practices for accurate and consistent ratings.

• Ensure annotation selection and gold set creation adheres to template instructions, guaranteeing unbiased outcomes that are reached through elaborate peer-driven consensus.

• Analyze diverse datasets to identify significant patterns and trends, demonstrating proficiency in interpreting and utilizing KPIs to drive data-informed decision-making.

• Employ strategic questioning techniques to gather information, enhance understanding, and stimulate critical thinking for effective problem-solving and decision-making.

• Craft written materials such as emails, questions, and feedback specifically customized for client communication, ensuring clarity and relevance.

• Facilitate information or concepts to audiences using relevant documentation and clear communication strategies to align with specific client objectives.

• Collaborate with research and development teams in experiments aimed at enhancing the client’s data.

• Work closely with clients and CEM to conduct test rounds, gain insights into their requirements, and understand the quality benchmarks expected.

• Conduct evaluations independently to sustain and enhance the level of proficiency or skill in particular projects.

• Conduct thorough tier 2 reviews to identify patterns and gain insights into areas of opportunity.

Project Details

Job Title: Expert Rater

Local: Italian

Location: Italy

Hourly Rate: $20.27/hour

Capacity: 30 hours/week (with the possibility of an extension to 40 hours/week)

Project Duration: 1 Month

Employment Type: Freelance (with the possibility of a Full-time employment extension based on performance and project needs)

Start Date: 27th July

Qualifications

• Active Listening Skills: Engage with speakers attentively, seek clarification, provide feedback, and demonstrate empathy to comprehend their message deeply.

• Effective Communication and Empathy: Clearly express thoughts, emotions, and needs while respecting others' perspectives, communicating assertively yet respectfully.

• Proactiveness: Anticipate and prepare for future needs or obstacles to tackle them efficiently before they arise.

• Cultural Adaptability: Navigate differences in values, behaviors, and communication styles to foster effective interactions in diverse cultural contexts.

• Psychological Safety Cultivation: Create an atmosphere where individuals feel safe expressing themselves, taking risks, and sharing ideas without fear of criticism.

• Research Skills: Methodically explore online sources to extract data, insights, or knowledge relevant to specific topics and cross-reference information.

Knowledge

• Knowledge of Italian Language Required

• Knowledge of English B2 - Required (Oral and written comprehension)

• Google Workspace - Intermediate proficiency

• Understanding of U.S. and project locale customs and societal norms

• Ability to evaluate and discern content thoughtfully and understand its societal impact

• Understanding of survey structures and data collection methodologies

Requirements

• 1+ years of rating experience - Required

• Understanding of data labeling, annotation, and evaluation methodologies - Required

• An academic background in social sciences or quality roles is a plus

Why join Welo Data?

Limitless Flexibility: Work on projects that fit your schedule while collaborating with a global leader in AI data services and localization.

Limitless Growth: Apply your skills, access diverse content types, develop through structured learning, and explore career paths that can lead to permanent roles.

Limitless Support: Be part of a global community with real-time assistance from our Community Experience team.

About Welo Data

Welo Data, part of Welocalize, is a global AI data company with 500,000+ contributors delivering high-quality, ethical data to train the world’s most advanced AI systems. We’re building smarter, more human AI with a diverse community in 100+ countries.

At Welo Data, Limitless AI. Limitless You. isn’t just a slogan—it’s our promise. We build smarter AI through the power of human contribution, offering limitless opportunities for our global community to grow, contribute, and work on their terms.