Expert Rater Project - English (US)

Welo Global; United States; On-site; USD 25,000 - 36,000; Full time

Job summary

Welo Data, part of Welocalize, is seeking an Expert Rater to support and coach raters, guide client test rounds, and ensure alignment with quality benchmarks. You will analyze datasets, craft communications, and collaborate with CEM and R&D to enhance rating accuracy for AI data projects.

This freelance role offers flexible scheduling, with potential extension based on performance and project needs, and starts July 27th in the United States.

Qualifications

• Active listening with empathy to understand speakers.
• Experience in data labeling, annotation, and evaluation methodologies.

Responsibilities

• Support Raters in skill development and best practices for accurate ratings.
• Ensure annotation selection and gold set creation adhere to templates.
• Analyze datasets to identify patterns and KPIs for data-driven decisions.
• Craft client communications, emails, questions, and feedback.
• Collaborate with research and development teams to enhance client data.
• Work with clients and CEM to conduct test rounds and understand quality benchmarks.
• Conduct independent evaluations to sustain and improve proficiency.

Skills

Active Listening

Effective Communication

Proactiveness

Cultural Adaptability

Psychological Safety

Research Skills

Rating Experience

Education

Social sciences background

Experience in quality roles

Tools

Google Workspace

Job description

Overview

As an Expert Rater (ER), you will specialize in providing Rater's support and guidance. You will be instrumental in enhancing the knowledge and skills of other Raters, with a particular focus on developing their rating expertise. Your responsibilities include facilitating client test rounds, understanding templates and workflows, cascading quality expectations to the broader Raters team, and actively monitoring progress and deliverables to meet client expectations. Additionally, you will play a key role in coaching and mentoring Raters, ensuring they gain the necessary skills to improve rating accuracy and decision-making. Your expertise will contribute to elevating the overall quality of our AI-powered advertising systems.

MAIN RESPONSIBILITIES

• Support Raters in skill development, guiding them in best practices for accurate and consistent ratings.
• Ensure annotation selection and gold set creation adheres to template instructions, guaranteeing unbiased outcomes that are reached through elaborate peer-driven consensus.
• Analyze diverse datasets to identify significant patterns and trends, demonstrating proficiency in interpreting and utilizing KPIs to drive data-informed decision-making.
• Employ strategic questioning techniques to gather information, enhance understanding, and stimulate critical thinking for effective problem-solving and decision-making.
• Craft written materials such as emails, questions, and feedback specifically customized for client communication, ensuring clarity and relevance.
• Facilitate information or concepts to audiences using relevant documentation and clear communication strategies to align with specific client objectives.
• Collaborate with research and development teams in experiments aimed at enhancing the client’s data.
• Work closely with clients and CEM to conduct test rounds, gain insights into their requirements, and understand the quality benchmarks expected.
• Conduct evaluations independently to sustain and enhance the level of proficiency or skill in particular projects.

Project Details

• Job Title: Expert Rater
• Local: English
• Location: United States
• Hourly Rate : $22.14/hour
• Capacity: 30hours/week (with the possibility of an extension to 40hours/week)
• Project Duration: 1 Month
• Employment Type: Freelance (with the possibility of a Full-time employment extension based on performance and project needs)
• Start Date: 27th July

QUALIFICATIONS

• Active Listening Skills: Engage with speakers attentively, seek clarification, provide feedback, and demonstrate empathy to comprehend their message deeply.
• Effective Communication and Empathy: Clearly express thoughts, emotions, and needs while respecting others' perspectives, communicating assertively yet respectfully.
• Proactiveness: Anticipate and prepare for future needs or obstacles to tackle them efficiently before they arise.
• Cultural Adaptability: Navigate differences in values, behaviors, and communication styles to foster effective interactions in diverse cultural contexts.
• Psychological Safety Cultivation: Create an atmosphere where individuals feel safe expressing themselves, taking risks, and sharing ideas without fear of criticism.
• Research Skills: Methodically explore online sources to extract data, insights, or knowledge relevant to specific topics and cross-reference information.

KNOWLEDGE

• Knowledge of English Language Required (Oral and written comprehension).
• Google Workspace - Intermediate proficiency
• Understanding of U.S. and project locale customs and societal norms
• Ability to evaluate and discern content thoughtfully and understand its societal impact
• Understanding of survey structures and data collection methodologies

REQUIREMENTS

• 1+ years of rating experience required
• Understanding of data labeling, annotation, and evaluation methodologies - Required
• An academic background in social sciences or quality roles is a plus

Why join Welo Data?

• Limitless Flexibility: Work on projects that fit your schedule while collaborating with a global leader in AI data services and localization.
• Limitless Growth: Apply your skills, access diverse content types, develop through structured learning, and explore career paths that can lead to permanent roles.
• Limitless Support: Be part of a global community with real-time assistance from our Community Experience team.

About Welo Data

Welo Data, part of Welocalize, is a global AI data company with 500,000+ contributors delivering high-quality, ethical data to train the world’s most advanced AI systems. We’re building smarter, more human AI with a diverse community in 100+ countries. At Welo Data, Limitless AI. Limitless You. isn’t just a slogan—it’s our promise. We build smarter AI through the power of human contribution, offering limitless opportunities for our global community to grow, contribute, and work on their terms.