Expert Engagement Manager

LiveRamp; Washington; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Job summary

LiveRamp seeks an Engagement Manager to partner with Commercial Leads and Services Consultants in delivering the LiveRamp Global Services portfolio. The role requires strong project management, cross-functional collaboration, and the ability to communicate complex technical concepts to executives.

You will work in a hybrid model, traveling occasionally, with locations including San Francisco, New York City, Seattle, or Little Rock.

Responsibilities

• Partner with Commercial Leads and Services Consultants to deliver LiveRamp Global Services projects.
• Develop project and resource plans with client and LGS leads; ensure budgets and deadlines are met.
• Independently scope LGS engagements and validate scope with SMEs as needed.
• Align LiveRamp's technical roadmap with the client's data strategy and identify new opportunities.
• Lead client meetings with a consultative approach; manage client relationships through project lifecycle.
• Provide escalation paths to Engagement Management Lead/Director for concerns.
• Identify challenges and propose practical recommendations to maximize customer value.
• Demonstrate deep understanding of LiveRamp products and services.

Job description

LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

The Engagement Manager is responsible for partnering with Commercial Leads and Services Consultants in the delivery of the full portfolio of LiveRamp Global Services (LGS) offerings; this includes Core (Foundational) services, Advisory Services (Consulting Services), and any additional services relevant to target customer segments.

The primary measure of success for this role will be the successful delivery of LGS projects with varying levels of complexity. This individual will meet with C-level client executives on a regular basis and maintain strong relationships in core sales, product, and operations to ensure client needs are being met.

The Engagement Manager should have comprehensive project management knowledge, be highly organized, be effective in ambiguous environments, be able to easily communicate technical concepts, be able to produce data-driven recommendations and insights, and be able to work collaboratively within cross-functional project teams. This is a hybrid role working 2 days a week from either our San Francisco, New York City, Seattle or Little Rock locations.

You will:

• Partner with all members of the LiveRamp Global Services (LGS) team to ensure successful delivery of services sold by directly managing the project in partnership with the LGS practice area responsible for delivery
• Accurately develop project and resource plans in collaboration with the client and LGS practice leads - evaluate projects to ensure they are meeting LGS standards, adhering to budgets, and meeting deadlines
• Independently scope LGS engagements while leveraging subject matter experts (SMEs) as needed to help validate scope
• Partner with client's leadership to align LiveRamp's technical roadmap with the client's long-term data strategy, identifying new opportunities beyond the initial scope.
• Participate in or lead client meetings using a consultative approach
• Own client relationships through project management - collaborate with customers and internal stakeholders to understand business objectives and goals
• Provide path for escalation to the Engagement Management Lead or Engagement Director for both internal and external concerns
• Identify challenges and develop practical recommendations to maximize customer value
• Demonstrate a deep understanding of LiveRamp products and services
• Provide mentorship and guidance to other team members where necessary
• Ability to travel a few times a year
• Strong project management skills - must be able to mu

About you:

• 7+ years of project management experience OR experience in a customer-facing role driving projects, consulting, and/or executing on deliverables.
• 3+ years delivering professional services for a strategic consulting firm, SaaS/AdTech company or large scale system integrator - high growth / fast-paced company experience is a plus
• Deep technical understanding of the programmatic ecosystem, including how DSPs, SSPs, and CDPs interact with identity graphs and universal IDs.
• Knowledge of web tracking (e.g., pixels, tags, cookies), identity resolution, and data flow across the martech/ad tech stack.
• Familiarity with cloud data warehousing (Snowflake, BigQuery, Databricks, etc) and the ability to discuss SQL-based data transformation and schema mapping with client engineers.
• Strong grasp of the technical implications of global privacy regulations and their impact on data sharing and audience activation.
• Comfortable discussing technical concepts and workflows with both product teams and data scientists
• Deep understanding of and experience in TV and/or digital media including the relationship between bought, earned and owned media
• Hands-on analytics (media, customer, digital, big data) experience a significant plus
• Executive-level communication skills, both written and oral - ability to perceive underlying business questions and effectively communicate technical and non-technical concepts with clients/colleagues from operations to executives
• Strong project management skills - must be able to mu