Technical Account Manager

C0035 LiveRamp, Inc.; San Francisco (CA); Hybrid; USD 100,000 - 140,500; Full time

Benefits offered by this job

Flexible PTO

Work from home options

401K matching

Medical, dental, vision

Travel opportunities

Job summary

LiveRamp in San Francisco is seeking a Technical Solutions Consultant to partner with brands, agencies, platforms, and data providers, acting as a trusted technical advisor from onboarding through expansion.

You will own accounts, enable data activation across channels, manage integration challenges, and help build internal best practices while coordinating with product, engineering, privacy, and legal teams.

Qualifications

• Understanding of ad tech ecosystem including DSPs, SSPs, DMPs, ID graphs.
• Experience with REST APIs, file-based integrations, and data transformation.
• Strong SQL and data analytics or scripting for troubleshooting.

Responsibilities

• Lead end-to-end onboarding and technical adoption for clients.
• Design and execute strategic implementation plans.
• Oversee data onboarding, identity resolution, and audience workflows.
• Track adoption metrics and identify optimization opportunities.
• Coordinate QA, UAT, and cross-functional collaboration.

Skills

Ad Tech Ecosystem

Data Integration & APIs

Web Technologies

SQL & Analytics

Troubleshooting

Client Communication

Solution Design

Project Management

Customer Advocacy

Job description

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust.

As a Technical Solutions Consultant (TS), you’ll partner with leading brands, agencies, platforms, and data providers to implement and optimize LiveRamp’s ad tech solutions. In this role, you’ll act as a trusted technical advisor, owning key accounts from onboarding through expansion. You’ll help customers activate data across channels, navigate signal loss, and measure outcomes—while also helping to build internal best practices that level up our broader team.

Responsibilities

• Technical Client Solutions Management
  • Lead the end‑to‑end onboarding and technical adoption of LiveRamp’s ad tech solutions, serving as a trusted technical advisor to brands, advertisers, agencies, and financial institutions.
  • Build and maintain strong, consultative client relationships to align technical implementation with business objectives.
• Implementation & System Configuration
  • Design and execute strategic implementation plans tailored to client goals.
  • Oversee the technical setup and configuration of data onboarding, identity resolution, and audience activation workflows within LiveRamp platforms.
  • Troubleshoot integration challenges and deliver scalable solutions to drive platform value.
• Technical Project Management & Support
  • Track customer adoption metrics and usage patterns to identify optimization opportunities.
  • Proactively recommend system enhancements to improve campaign performance, operational efficiency, and alignment with evolving client needs.
• Cross‑Functional Technical Collaboration
  • Act as the technical liaison between clients and internal teams, including product, engineering, technical services, legal, and privacy.
  • Manage escalations, support the rollout of platform updates, and coordinate QA and UAT processes for new deployments.
• Customer‑Facing Technical Documentation & Enablement
  • Develop and maintain clear, comprehensive technical documentation such as runbooks, integration guides, and workflow maps.
  • Deliver technical enablement and training to both customers and internal teams to ensure successful product adoption and long‑term success.
• Customer Advocacy & Product Feedback
  • Translate customer feedback into actionable insights for product development and roadmap planning.
  • Advocate for client needs to refine platform features, reduce complexity, and increase automation in workflows.
• Strategic Communication & Stakeholder Engagement
  • Communicate complex technical concepts in a clear, client‑friendly manner across both business and technical audiences.
  • Provide regular updates on project milestones, product enhancements, and issue resolutions to drive stakeholder alignment.
• Client Engagement & Industry Representation
  • Support LiveRamp’s strategic initiatives through occasional travel for client meetings, workshops, and industry events.
  • Strengthen client relationships and reinforce LiveRamp’s position as a leading ad tech partner.

Qualifications

• Technical Skills
  • Understanding of Ad Tech Ecosystem: Familiarity with DSPs, SSPs, DMPs, CDPs, ID graphs, clean rooms, and data onboarding.
  • Data Integration & APIs: Experience working with REST APIs, file‑based integrations (e.g., SFTP), and data transformation processes.
  • Web Technologies: Knowledge of web tracking (e.g., pixels, tags, cookies), identity resolution, and data flow across the martech/ad tech stack.
  • Data & Querying: Competency in SQL, data analytics tools, or scripting for troubleshooting and insights.
  • Troubleshooting & Debugging: Strong problem‑solving skills in diagnosing and resolving technical issues across distributed systems.
• Client‑Facing & Communication Skills
  • Client Relationship Management: Ability to engage with both technical and non‑technical stakeholders across advertisers, agencies, and publishers.
  • Solution Design & Presentation: Comfort creating and presenting solution proposals, technical diagrams, and use‑case‑specific workflows.
  • Project & Account Management: Experience managing complex onboarding projects with cross‑functional stakeholders and tight deadlines.
  • Customer Advocacy: Ability to translate customer feedback into actionable insights for product and engineering teams.

Location & Work Arrangement

This is a hybrid role working 2 days a week from either our San Francisco, New York City, Seattle or Little Rock locations.

Compensation

The approximate annual base compensation range is $100,000 to $140,500. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

Benefits

• People: Work with talented, collaborative, and friendly people who love what they do.
• Fun: In‑person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
• Comprehensive Benefits Package: Medical, dental, vision, life and disability, employee assistance program, voluntary benefits and perks for healthy lifestyle and career growth.
• Savings: 401K matching plan—1:1 up to 6% of salary helps you plan ahead.

Legal & Equal Opportunity Statement

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status.

Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.

We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.

California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.

Additional Resources

Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.