Experiential Client Experience Lead — Meetings & Events

Caesars Entertainment; Las Vegas (NV); On-site; USD 70,000 - 90,000; Full time

Job summary

Caesars Entertainment in Las Vegas is seeking a Client Experience Manager - Corporate to support the Meeting and Convention Sales team in achieving financial goals through customer engagement and exceptional client experiences.

You will manage customer experiences during site inspections, industry events, and on-site programs, coordinating with sales, operations, and vendors to ensure memorable experiences and drive repeat business.

Qualifications

• Excellent oral, written, verbal communication, interpersonal, and presentation skills.
• BA/BS degree preferred but not required.
• 2+ years of prior Hotel Meeting Sales experience preferred.

Responsibilities

• Conduct site inspections for assigned properties or team members, coordinating with sales for transportation, accommodations, upgrades and amenities.
• Entertain meeting customers in Las Vegas to strengthen relationships, e.g., meals or shows.
• Collaborate with Meeting Operations to plan daily meet and greets and on-site entertainment to exceed expectations and secure future opportunities.
• Assist in development and execution of key customer and industry events in Las Vegas (e.g., IMEX, CVENT Connect).
• Communicate property updates and market insights to in-market and enterprise sales teams to drive knowledge and selling efforts.

Skills

Communication skills

Presentation skills

Interpersonal skills

Education

BA/BS degree preferred

Job description

Caesars Entertainment in Las Vegas is seeking a Client Experience Manager - Corporate to support the Meeting and Convention Sales team in achieving financial goals through customer engagement and exceptional client experiences.

You will manage customer experiences during site inspections, industry events, and on-site programs, coordinating with sales, operations, and vendors to ensure memorable experiences and drive repeat business.