Experiential Campaign Coordinator (Hybrid)

Gratsy; Bentonville (AR); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Medical plans

Job summary

Gratsy, located in Bentonville, AR, seeks a Client Services Coordinator to support the Client Services team with day-to-day coordination, communication, and documentation for campaigns. This execution-focused role collaborates closely with Operations, Creative, Events, Talent, Fulfillment, and Finance to ensure timelines, inputs, and client needs are tracked and advancing.

This hybrid onsite position involves coordinating cross-functional work, managing Asana and CRM updates, preparing client

Qualifications

• High school diploma required; bachelor’s degree preferred in marketing, business, communications, or related field.
• 1+ year of professional experience in marketing, retail, experiential, start-up, or agency environments.
• 1+ year of professional experience in project management, account coordination, or client-facing role.

Responsibilities

• Support Client Services Leads with executional elements of campaigns across planning, activation, and wrap-up phases.
• Coordinate with internal teams and key stakeholders to ensure assigned campaign tasks are completed on time.
• Maintain accurate timelines, task ownership, and campaign details in Asana.
• Track campaign progress and flag risks, delays, or missing inputs early.
• Serve as the main point of contact for specific client support tasks as assigned.
• Manage day-to-day communication for assigned campaigns or workstreams.
• Prepare and send meeting recaps, action items, and follow-ups.
• Respond to client or internal inquiries promptly and professionally.
• Maintain up-to-date information in Asana, SharePoint, and CRM tools.
• Ensure campaign files, decks, and documentation are organized and easy to find.
• Support preparation of client presentations, creative decks, status updates, internal and client-facing documents.
• Track campaign expenses and support budget reconciliation in partnership with Finance.
• Ensure receipts, invoices, and expense documentation are complete and submitted on time.
• Flag discrepancies or overages early.
• Respond to customer inquiries related to orders or shipments.
• Troubleshoot issues in coordination with internal operations teams and third-party shipping partners.
• Escalate issues appropriately when resolution requires leadership input.
• Identify opportunities to improve activation plans, workflows, and internal tracking.
• Suggest small process improvements that increase efficiency and clarity.
• Support adoption of new tools or workflows as needed.
• Support onsite execution for events, site visits, or client meetings as needed.
• Represent Gratsy's brand and values with clients, vendors, and partners.

Skills

Organizational skills

Communication

Multitasking

Team coordination

Problem-solving

Driver's license

Education

High school diploma

Bachelor's degree preferred

Tools

Asana

SharePoint

CRM systems

Job description

Gratsy, located in Bentonville, AR, seeks a Client Services Coordinator to support the Client Services team with day-to-day coordination, communication, and documentation for campaigns. This execution-focused role collaborates closely with Operations, Creative, Events, Talent, Fulfillment, and Finance to ensure timelines, inputs, and client needs are tracked and advancing.

This hybrid onsite position involves coordinating cross-functional work, managing Asana and CRM updates, preparing client