Experienced Veterinary Receptionist - Lancaster, PA

Lancaster, PA; Lancaster (Lancaster County); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Health insurance (medical, dental, and

Paid time off

Employee pet discounts

Six paid holidays

Job summary

West Lancaster Animal Hospital in Lancaster, PA seeks an experienced Veterinary Receptionist to join our team. You will greet clients and their pets, manage scheduling, and support daily operations while delivering outstanding client service.

We offer a 4-day workweek with no on-call shifts, competitive benefits, and opportunities for professional growth in a collaborative, pet-loving environment.

Qualifications

• Experience as a veterinary receptionist
• Strong client service and communication skills
• Ability to stand or sit for extended periods

Responsibilities

• Greet clients and their pets with warmth and professionalism
• Answer phones and respond to client questions
• Schedule appointments and keep the day running smoothly
• Check clients and patients in and out
• Process payments accurately
• Listen as clients explain why their dog, cat, bird, rat, goat, or chicken is the best one that has ever lived
• Own your tasks and responsibilities to deliver positive outcomes
• Share your knowledge and skills with teammates

Skills

Veterinary receptionist experience

Client service skills

Communication skills

Positive attitude

Team player

Job description

Experienced Veterinary Receptionist - Lancaster, PA

West Lancaster Animal Hospital is Hiring an Experienced Veterinary Receptionist!

Role: Experienced Veterinary Receptionist

Status: Full-Time

Salary: Negotiable and based on experience

Schedule: 4-day workweeks with no on-call shifts or holiday hours

Experience: Veterinary receptionist experience required

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Passionate about outstanding patient care and exceptional client service, and ready for a 4-day work week?

West Lancaster Animal Hospital is a well-established practice committed to unparalleled patient care and exceptional customer service, and we’re looking to add an experienced Veterinary Receptionist superstar to our team of compassionate professionals.

We’re more than a group of compassionate veterinary professionals. We’re a supportive team with a “better together” philosophy, and we cross-train and educate our staff so everyone can find a growth path.

Why Our Veterinary Receptionist Love It Here

• 4-day work weeks. With no on-call shifts or holiday hours, plus lunch breaks on the reg.
• A path to grow. As a Veterinary Receptionist here, you’ll be cross-trained and supported as you find your growth path.
• Better together. A supportive team where everyone shares knowledge, skills, and experience.
• A positive culture. With the right cattitude, anything is pawsible, and we bring that energy to every shift.
• Little extras. Occasional coffee runs, ice cream parties, and meals on us.

What You’ll Do

• Greet clients and their pets with warmth and professionalism
• Answer phones and respond to client questions
• Schedule appointments and keep the day running smoothly
• Check clients and patients in and out
• Process payments accurately
• Listen as clients explain why their dog, cat, bird, rat, goat, or chicken is the best one that has ever lived
• Own your tasks and responsibilities to deliver positive outcomes
• Share your knowledge and skills with teammates

What You’ll Bring

• Experience as a veterinary receptionist
• A passion for pets and veterinary care that shines every day
• A positive attitude and a great “cattitude”
• Strong client service and communication skills
• The confidence to own tasks and deliver positive outcomes
• A willingness to share your knowledge (spidey powers would be cool too)
• Ability to stand or sit for extended periods

Benefits You Can’t Beat

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Diversity, equity, and inclusion are core values at West Lancaster Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products