Experienced Veterinary Receptionist

Grovesvetclinic; Port Charlotte, Northern (FL, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Vacation and Sick Time for ALL Em

Continuing Education Allowance

Tuition Reimbursement Program

Referral Bonus Program

Job summary

Groves Veterinary Hospital in Port Charlotte, FL seeks a versatile veterinary professional to support both reception and technician duties in a fast-paced clinic.

You will greet clients, triage calls, schedule, process payments, assist veterinarians, perform venipuncture when needed, and handle IDEXX lab tasks.

We value teamwork, strong communication, compassion, and the ability to switch between front-desk and patient-care roles.

Qualifications

• Minimum of 2 years of experience in a general veterinary practice.
• Experience working in both veterinary reception and technician roles strongly preferred.
• Strong technical skills, including animal restraint and venipuncture.
• Working knowledge of veterinary medicine and common medical procedures.
• Experience with IDEXX laboratory equipment preferred.
• AVImark experience preferred, but not required.

Responsibilities

• Greet and welcome clients and patients in a friendly and professional manner.
• Answer phones, emails, and client questions while triaging concerns.
• Schedule appointments to maximize efficiency and daily hospital flow.
• Check clients in and out and accurately process payments.
• Provide compassionate emotional support to clients during times of need.
• Communicate effectively with clients regarding their pets' care and medical outcomes.
• Maintain cleanliness and visual appeal of the reception area.
• Provide hands-on patient care and assist veterinarians with appointments and procedures.
• Safely perform animal restraint and assist with venipuncture and sample preparation.
• Utilize IDEXX equipment and lab processes.
• Assist with diagnostics, treatments, and patient monitoring as directed.

Skills

Reception and technician duties

Client communication

Team collaboration

Multitasking

Tools

IDEXX laboratory equipment

AVImark

Job description

When you truly love a pet, they’re more than just an animal — they’re family. Every laugh, every tail wag, every memory created with them is priceless. At Groves Veterinary Hospital, we understand that bond deeply. It’s why we’ve devoted our lives to building something extraordinary: a hospital where compassionate care meets gold-standard medicine.

Groves is not just a veterinary clinic — it’s a calling. A place where every pet and every person who walks through our doors is treated like family. Where standards aren’t just met — they’re raised. Where innovation and empathy go hand in hand. From routine wellness to emergency care, our systems mirror the precision and excellence of cutting-edge human hospitals.

Our team? Hand-selected for their skill, heart, and dedication. These are the people you want caring for your beloved companion — people who don’t just work in veterinary medicine, but live for it. And our reputation speaks for itself: we’ve been chosen twice by the University of Florida to mentor future veterinary leaders through their prestigious Practice Management Clerkship Program.

We promise every client the same thing: that we will always strive to raise the bar in veterinary medicine. Because your pet means the world to you — and that means the world to us.

Job Duties Include, But Are Not Limited To:

We are looking for a versatile and team-oriented veterinary professional who is willing and able to support both reception and technician duties. This position is ideal for someone with experience in both areas who enjoys working directly with clients as well as providing hands-on patient care.

Reception Responsibilities:

• Greet and welcome clients and patients in a friendly and professional manner.
• Answer phones, emails, and client questions while appropriately triaging concerns.
• Schedule appointments to maximize efficiency and daily hospital flow.
• Check clients in and out and accurately process payments.
• Provide compassionate and discreet emotional support to clients during times of need.
• Communicate effectively with clients regarding their pets' care and various medical outcomes.
• Maintain the cleanliness and visual appeal of the hospital reception area.
• Provide hands‑on patient care and assist veterinarians with appointments and procedures.
• Safely and confidently perform animal restraint.
• Assist with venipuncture, blood collection, sample preparation, and other technical procedures.
• Utilize and maintain knowledge of medical equipment and laboratory processes, including IDEXX laboratory equipment.
• Assist with diagnostics, treatments, and patient monitoring as directed by the veterinarian.
• Demonstrate a strong understanding of veterinary medical terminology and general medical procedures.
• Work collaboratively with the entire hospital team to provide high‑quality patient care.

Must be comfortable working in a fast‑paced veterinary environment and able to transition between reception and technician responsibilities as needed.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste, and potentially contagious diseases.

Whether you’re looking to continue mastering your current skills or grow into your next career move, you’ll have opportunities through a variety of virtual and hands‑on, interactive training and continuing development.

Qualifications

• Minimum of 2 years of experience in a general veterinary practice.
• Experience working in both veterinary reception and technician roles strongly preferred.
• Strong technical skills, including animal restraint and venipuncture.
• Working knowledge of veterinary medicine and common medical procedures.
• Experience with IDEXX laboratory equipment preferred.
• AVImark experience preferred, but not required.
• Compassionate, calm, team‑oriented, and able to multitask in a fast‑paced environment.
• Strong communication and client service skills.
• Highly organized with strong computer skills.
• Self‑starter with a desire to continue developing veterinary knowledge and technical skills.
• Ability to confidently transition between front‑desk and patient‑care responsibilities based on hospital needs.

Additional Information

We offer our staff:

• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre‑employment screening.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.