Experienced Service Writer

Burnham Nationwide, Inc.; San Jose (CA); On-site; USD 36,000 - 150,000; Full time

Job summary

A leading automotive group in the Bay Area seeks an Experienced Service Writer to enhance customer experiences. You will be responsible for managing vehicle service processes and ensuring customer satisfaction, backed by top-notch training and an industry-leading benefits package. Join a values-driven team focused on integrity and performance.

Benefits

Comprehensive benefits package (Medical, Dental, Vision)

401k with company match

Employee Assistance Program with free telemedicine

Employee Vehicle Purchase Program with maintenance package

Continuous career development and advancement opportunities

Qualifications

• 2+ years of previous Service Writer experience in a dealership.
• Valid driver's license and insurable driving record required.
• Availability to work evenings and weekends.

Responsibilities

• Welcome guests and assess their service needs.
• Generate work orders and manage check-in/delivery procedures.
• Communicate with customers regarding changes to estimates.

Skills

Outstanding guest experience

Communication

Customer service

Service process management

Tools

X-Time

CDK

Job description

The Del Grande Dealer Groupis searching for talented professionals to join their team. DGDG’s vision for success is driven by our unique culture and cutting-edge technology. To make our vision real, we look for sales professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success.

As an Experienced Service Writer, you will create a world-class automotive service experience by thoughtfully assessing the wants and needs of your customers in the service department.

What you'll be working on:

• Welcome guests, assess their service needs, and coordinate vehicle repairs using Xtime and CDK.
• Support customers throughout the entire service process, ensuring a smooth and efficient experience.
• Generate work orders, manage check-in and delivery procedures, create and explain repair estimates, monitor service progress, and keep customers informed on their vehicle status.
• Communicate with customers regarding any changes to estimates or completion times, provide clear breakdowns of costs and timelines, and obtain proper approval before proceeding with additional services.
• Guide customers on proper vehicle upkeep and the benefits of staying up to date with manufacturer-recommended maintenance, using service menus.

What you need to bring to the table:

• Commitment to delivering an outstanding guest experience – on the phone/email, in the store, and after purchase
• 2+ year of previous Service Writer experience in a dealership
• Valid driver's license and insurable driving record, DMV Check required
• X-Time and CDK experience is a plus
• Availability to work evenings and weekends

Salary: $36,000-$150,000/annually

*Pay is based on applicable experience and skills. This job is eligible for commissions based on individual sales metrics.

Industry Leading Benefits:

• Values-driven culture and team built on integrity, caring, performance and efficiency
• Continuous career development and advancement opportunities
• Comprehensive benefits package (Medical, Dental, Vision)
• 401k with company match
• Employee Assistance Program with free telemedicine and mental health resources
• Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

More about DGDG:

The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We’ve been named a Bay Area News Group Top Workplace for 15 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, “best-in-class" dealership experience.

DGDG's 4 core values of Integrity, Caring, Performance, and Efficiency have stood at the cornerstone of our success. Our shared passion for training, teaching, recognition, reward, and promotion produce results that set us apart.

“Be happy”is much more than aslogan. It’s a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. And we’d be happy if you joined us!

DGDG takes your privacy seriously. You can learn more here: DGDG Privacy Policy*.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*www.dgdg.com/privacy-policy/