Experienced Service Advisor

Jim White Toyota; Toledo (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to join their dynamic team. This role is pivotal in ensuring exceptional customer service and satisfaction. As the first point of contact, you will greet customers, consult on service needs, and prepare accurate estimates. The ideal candidate will possess strong communication skills and a solid understanding of automotive technology. This is a fantastic opportunity for career growth in a supportive environment that values integrity and excellence. Join a forward-thinking company that offers competitive wages and comprehensive benefits.

Benefits

Medical, Dental, and Vision Insurance

401(K) Retirement Plan with Percentage Match

Custom and Competitive Wages

Paid Vacation

Paid Holidays

Provided Uniforms

Continued Factory Paid Training

Employee Purchase Plan

Rotating Saturday Schedule

Closed on Sundays

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a Service Advisor or similar role preferred.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Prepare accurate estimates for labor and parts.
• Maintain positive customer relationships for repeat business.

Skills

Customer Service

Communication Skills

Automotive Technology Knowledge

Integrity

Education

High School Diploma

Experience in Automotive Industry

Tools

Reynolds and Reynolds Software

Job description

Jim White Toyota believes that our success is attributed to our employees. In business since 1914, the White family of dealerships has continued to grow while holding true to the values that set us apart – integrity, pride, and excellence.Our Service Department is a busy, fast paced shop looking for an experienced Service Advisor. If you are a career minded professional with character and great customer service skills, we want to talk to you!

SUMMARY: A Service Advisor is the first point of contact in the service lane. They are responsible for greeting the customer, consulting on service needs, estimating costs, and selling service repairs. The ideal candidate will have excellent customer service and communication skills. Additionally, they will have a strong understanding of automotive technology and the automotive industry.

RESPONSIBILITIES:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Process customer’s payment
• Maintaining positive customer relationships in order to ensure repeat business

REQUIREMENTS:

• Proven record of achieving exceptional customer satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is preferred
• Above average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Reynolds and Reynolds computer experience is a plus

WE OFFER:

• Medical, dental, and vision insurance
• 401(K) Retirement Plan With Percentage Match!
• Custom and competitive wages
• Paid vacation
• Paid holidays
• Provided uniforms
• Continued factory paid training
• Employee purchase plan
• Rotating Saturday schedule
• Closed on Sundays