Field Service Engineer - Remote - Ann Arbor, MI

Sartorius North America; Ann Arbor (MI); Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative global life science company is seeking a proactive Field Service Engineer to join their team in Ann Arbor. This role involves providing exceptional customer care, technical support, and performing installations of Bio Analytics instruments. Candidates should have a solid background in mechanical and electrical skills, along with a passion for customer service. The position offers a dynamic work environment with opportunities for personal and professional development, including flexible schedules and comprehensive onboarding. Join a team that values sustainability and collaboration, and make a real-world impact in the bio-pharmaceutical industry.

Benefits

Paid Vacation

Flexible Schedules

Medical, Dental, Vision Plans

Wellness Programs

Retirement Savings Plans

Community Service Day

Supportive Team Environment

Mentoring and Leadership Programs

Qualifications

• 5+ years of field service experience in the Bio-Pharmaceutical industry.
• Ability to troubleshoot, test, repair, and service technical equipment.

Responsibilities

• Provide exceptional customer care and build positive relationships.
• Perform field service, calibration, and installation of mechanical systems.
• Assist with IT issues related to Bio Analytics system installations.

Skills

Technical Support

Customer Care

Mechanical Skills

Electrical Skills

IT Skills

Proficiency in MS Office

Troubleshooting

Education

Associate's Degree in Engineering

Bachelor's Degree in Mechanical/Biomedical Engineering

Tools

Bio Analytics Instruments

Mobile Tools and Applications

Job description

This is an excellent opportunity to join a driven and growing team. Self-starters, proactive, and energetic candidates looking to contribute ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals.

The ideal candidate will reside in the Ann Arbor, MI, area. The territory includes the Midwest and other areas as needed.

Grow with Us - Your Responsibilities

• Provide exceptional customer care and build positive relationships with customers
• In the event of an issue, provide technical support to customers
• Coordinate workflow with the schedule to minimize unnecessary travel. Travel to customers by ground, train, and air transportation as needed
• Provide training to customers on the essential use and operation of Bio Analytics instruments
• Perform field service, calibration, and installation of complex mechanical systems, and perform preventative maintenance and sterilizations
• Assist with resolving IT issues related to Bio Analytics system installations, following all company procedures and performing software updates/upgrades
• Assist in drafting documentation of processes and procedures as required
• Keep accurate records via written and paper forms, and keep a precise count of parts assigned to the engineer
• Produce timely, accurate, and detailed service reports and prepare customer-facing estimates of repairs
• Pass along identified leads to the sales manager
• Travel to our facilities and sites for training and conferences as needed, including Ann Arbor, MI, Fremont, CA, and others
• Support up to 90% overnight travel in the Midwest and other regions in North America
• Lift items that weigh up to 35 kg

What Will Convince Us

• Associate's degree in engineering, military training certifications, or 5+ years of proven field service experience
• 3+ years of field service experience in the Bio-Pharmaceutical industry
• Ability to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills
• Valid Driver's License
• Proficiency with MS Office software, including Outlook, Word, and Excel

We Value:

• Flexibility to work shifts and adapt to changing schedules
• Bachelor's degree in mechanical, biomechanical, biomedical engineering, or a related field
• Familiarity with mobile tools and applications
• Excellent driving record
• Alignment with our core values: Sustainability, Openness, Enjoyment

What We Offer

As a growing global life science company, Sartorius offers a wide range of benefits:

• Personal and Professional Development: Mentoring, leadership programs, internal seminars
• Work-life Balance: Paid vacation, sick leave, holidays, community service day, flexible schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual platform
• Welcoming Culture: Supportive team environment, international collaboration, communities on various topics
• Health & Well-Being: Medical, dental, vision plans, EAP, wellness programs
• Intelligent Working Environment: Modern facilities with latest technology

Additional benefits include retirement savings plans, flexible spending accounts, company-paid benefits, and optional supplemental insurance. Sartorius is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, veteran status, disability, or other protected groups.