Experienced Service Advisor

Sport Honda; Silver Spring (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the motor vehicle manufacturing industry is seeking an Experienced Service Advisor. This role involves assessing customer needs, scheduling services, and ensuring quality repairs. Ideal candidates will have strong communication skills and a customer-oriented approach. Benefits include health insurance, a 401(k) plan, and opportunities for professional development.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance Options

Short-term Disability Insurance

Long-term Disability Insurance

401(k) Plan with Company Match

Paid Time Off

Holiday Leave

Opportunities for Professional Development

Responsibilities

• Greet customers and assess their vehicle service needs.
• Schedule appointments and communicate work orders to technicians.
• Advise customers on necessary vehicle services and repairs.

Skills

Communication

Interpersonal Skills

Organizational Abilities

Customer-oriented Approach

Familiarity with CDK

Familiarity with Xtime

Basic Understanding of Automotive Systems

Job description

Join to apply for the Experienced Service Advisor role at Sport Honda.

• Excellent communication and interpersonal skills, strong organizational abilities, and a customer-oriented approach.
• Familiarity with CDK and Xtime.
• Basic understanding of automotive systems and repair procedures.

Benefits include:

• Health, dental, and vision insurance.
• Life insurance options.
• Short-term and paid long-term disability insurance.
• 401(k) plan with company match.
• Paid time off and holiday leave.
• Opportunities for professional development and growth.

Responsibilities

• Greet customers and assess their vehicle service needs in a friendly and professional manner.
• Schedule appointments, communicate work orders to technicians, and ensure repairs and maintenance are performed accurately and on time.
• Advise customers on necessary vehicle services and repairs, providing clear and detailed explanations.
• Provide accurate cost estimates and obtain customer authorization before initiating repairs.
• Keep customers informed about the status of their vehicle and any changes to the estimated completion time.
• Maintain detailed records of all customer interactions, services performed, and parts used.
• Promote dealership services and products to enhance customer satisfaction and drive business growth.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Motor Vehicle Manufacturing