EXPERIENCED SERVICE ADVISOR

The H+H Group; Papillion (NE); On-site; USD 50,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Life Insurance

Flexible Spending Account

401k with Company Match

Paid Time Off

Job summary

H+H Chevy in Papillion, Nebraska is seeking an Experienced Service Advisor to greet customers, identify vehicle concerns, and communicate the value of recommended maintenance or repairs. This role offers a strong growth path within a family-owned dealership that emphasizes customer experience and state-of-the-art facilities.

Salary ranges from $50,000 to $150,000+ with a schedule Monday through Friday 7am–6pm and Saturdays 8am–1pm (rotation).

Qualifications

• Previous Service Advisor experience required.
• High energy with a positive attitude.
• Strong customer service skills.
• Excellent communication skills.
• Familiar with presenting maintenance or repairs.
• Dealership experience preferred.
• Ability to operate both automatic and manual transmissions.
• Ability to read and perform basic calculations.
• Ability to lift 50–100 lbs and stand for long periods.

Responsibilities

• Greet customers and identify vehicle concerns.
• Explain maintenance or repair recommendations to customers.
• Provide an outstanding customer experience using the latest technology.
• Listen actively to customers' needs and concerns.
• Adhere to schedule: Mon-Fri 7am-6pm; Sat 8am-1pm (rotation).

Skills

Customer service

Communication skills

Presentation skills

Dealership experience

Reading & math ability

Job description

At H+H Chevrolet, we are looking for Experienced Service Advisors who want to build a career, not just write repair orders.

What you'll find:

• Professional development through Growth Garage.
• Strong Customer-focused culture.
• Leadership committed to coaching and development.
• Opportunity to earn six-figure income.
• A team environment where relationships matter.
• State-of-the-art facility and tools.

Job Overview - How You'll Contribute:

Are you an Experienced Service Advisor looking for a change? Do you have a passion for providing a Best-In-Class Customer experience? We are adding an Experienced Service Advisor to our Team at H+H Chevy in Papillion! In this role you will be warmly greeting our Customers, and have an understanding their vehicle-related concern and communicating the unique presentation points of recommended maintenance or needed repairs. Do you want to work for an employer who knows your value and encourages you to GROW in the company? Bring your talent to H+H Chevy as an Experienced Service Advisor today! Salary: $50,000-$150,000+

• Actively listening to our Customers needs and concerns about their vehicle.
• Ability to communicate the unique presentation points, of recommended maintenance or needed repairs to the Customer.
• Have a passion for working with people.
• Utilize the latest technology to ensure an outstanding Customer experience.
• Schedule:
  • Monday thru Friday 7am to 6pm
  • Saturday 8am to 1pm (Advisors rotate Saturdays)
    • When working a Saturday you would have an early out during the week

Qualifications - What You Need to be Successful:

• Previous Service Advisor Experience a required!
• High energy, partnered with a positive attitude.
• Strong Customer Service Skills.
• You have top-notch communication skills.
• Be skilled at presentation products or services.
• Previous dealership experience is preferred.
• Ability to operate both automatic and manual transmission vehicles.
• Ability to read, comprehend information, and perform calculations.
• Ability to bend, push, climb, lean, twist, reach, kneel, crouch, and perform other maneuvers associated with the position.
• Able to lift 50-100 lbs. throughout the day.
• Walk briskly up to 500 yards frequently throughout a shift.

About H+H Chevy:

• Best Places to Work in Omaha.
• Host of the Annual All Chevy Show.
• Air-conditioned Service Shop.
• New State-of-the-Art Facility opened in 2023!
• Family-owned dealership.
• Built-in toolboxes for Technicians.
• Market leading compensation.
• Best In Class culture – focus on indicators, not results – yearly reviews – trained support staff.
• State of the art facilities and equipment, toolboxes and special tools provided.
• Benefits that are competitive with all companies with similar head counts. We evaluate every year and update to lead our market.

What We Offer - Why You Want to Work With Us:

Our Mission: We make the lives of our Clients and Associates better by providing a Best-in-Class experience for all.

Our Core Values:

• Thinking Big and Acting Small
• Obsessing Over Customer Experience
• Striving to be Better Today Than Yesterday
• Health Insurance
• Vision Insurance
• Long-Term Disability
• Life Insurance
• Critical Illness
• Flexible Spending Account
• 401k with Company Match

Company Provided Benefits:

• H+H Paid Maternity Leave
• Employee Assistance Program
• $15,000 Group Life Insurance Policy paid by H+H

Paid-Time Off (PTO):

• PTO accrual in first year
• 6 Paid Holidays, without a waiting period
• Bereavement Leave (paid)

Discounts:

• Vehicle Purchase
• Parts & Service
• Detailing
• H+H Shine Shop
• Appearance Shop

Leadership Development Program:

• Real Talk
• Dare
• Includes 1x1 Coaching
• Includes a Monthly Masterclass

Community - The H+H Group

H+H proudly supports the Omaha community through strong local partnerships and a commitment to giving back. Every car sale contributes to helping those in need, creating a shared sense of purpose for both our customers and team members.

See our community support: https://hh.group/community/

About the H+H Group - Who We Are:

We are a company that provides a Best-in-Class experience that includes, promotes and respects the diversity within our company and client base.

Best-in-Class is our mission for ALL Customer and Associate experiences at H+H. We do this by utilizing our hospitality and leadership guiding principles to continually develop ourselves to perform at a high level. We are looking for new members to join our Best-in-Class Team!

H+H has been family-owned and operated since 1930, and has had the privilege to serve the Omaha Nebraska and surrounding communities. H+H offers career opportunities with the following brands – Chevy, Chrysler, Dodge, Jeep, RAM, KIA, BMW, MINI, Jaguar, and Land Rover.

A post-offer pre-employment driving/criminal background check, as well as a drug screen, will be required.

H&H Automotive LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, H&H Automotive LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.