Experienced Server

The Ashbrook Hotel & Restaurant; Frankfort (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Dental insurance

Vision insurance

Paid time off

Life and disability insurance

Pet insurance and discounts

Generous holiday schedule

Job summary

The Ashbrook Hotel & Restaurant in Frankfort, KY is seeking an attentive Server to join our boutique dining team. You will greet guests, explain menu options, and deliver meals with polish in a historic Kentucky setting.

Join a boutique property that blends 19th-century charm with modern hospitality. The role involves seating guests, taking orders, and collaborating with kitchen and bar teams to ensure a seamless dining experience.

Qualifications

• General math skills for handling checks and totals.
• Clear verbal communication with patrons and colleagues.
• Strong customer service mindset to create a welcoming dining experience.
• Ability to resolve conflicts and handle difficult situations professionally.
• Collaborative team player with reliable attendance.
• High energy to perform duties during peak hours.
• Attention to detail in service and guest interactions.
• Professional demeanor and appearance consistent with brand standards.

Responsibilities

• Serves patrons with food and beverages in a positive and friendly manner.
• Provides information to help food and beverage selections.
• Presents ordered choices in a prompt and efficient manner.
• Maintains dining ambiance with an enthusiastic attitude.
• Prepares room for dining by setting tables and decorations.
• Complies with sanitation, safety, and alcohol policies.
• Suggests pairings and explains chef specialties to guests.
• Transmits orders to bar and kitchen and notes dietary needs.
• Keeps kitchen informed of meal progression and timing.
• Serves orders and delivers accompaniments to tables.
• Attends to guest needs and requests during dining.
• Maintains table settings by clearing and replenishing as needed.
• Assists guests through billing and checkout process.
• Encourages guest return through warm closing remarks.

Skills

General Math Skills

Verbal Communication

Customer Service

Resolving Conflict

Teamwork

Energy Level

Thoroughness

Professionalism

Job description

Server Job Responsibilities:

• Serves patrons with food and beverages in a positive and friendly manner.
• Provides information to help food and beverage selections.
• Presents ordered choices in a prompt and efficient manner.
• Maintains dining ambiance with an enthusiastic attitude.
• Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
• Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
• Transmits orders to bar and kitchen by recording patrons’ choices and identifying patrons’ special dietary needs and special requests.
• Keeps kitchen staff informed by noting timing of meal progression.
• Serves orders by picking up and delivering patrons’ choices from bar and kitchen and delivering accompaniments and condiments from service bars.
• Responds to additional patron requirements by inquiring of needs and observing dining process.
• Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
• Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return.
• Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.

Physical Requirements:

• Standing and Walking:
  Servers spend a significant portion of their shift on their feet, moving around the dining area, taking orders, and delivering food.
• Lifting and Carrying:
  Servers regularly carry trays of food and drinks, which can weigh 25 pounds or more.They may also need to assist with setting up tables or carrying other heavy items.
• Bending, Reaching, and Twisting:
  Servers frequently bend to pick up items, reach for drinks or food on shelves, and twist their bodies to serve customers at different locations.
• Fine Motor Skills:
  Servers need to be able to handle utensils, place orders, and manage the cash register accurately.
• Physical Stamina:
  Servers need to be able to maintain their energy and focus for long shifts, especially during peak hours.
• Coordination and Balance:
  Servers need to be able to balance trays and move quickly and efficiently.
• Visual Acuity:
  Servers need to be able to see well enough to read menus, identify customers, and navigate the dining area.
• Hearing Acuity:
  Servers need to be able to hear customers clearly and communicate effectively.
• Dexterity:
  Servers need to be able to use their hands and fingers to handle plates, cutlery, and other items.
• Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 6-8 hour shift
• Day shift
• Evening shift

Server Qualifications / Skills:

• General Math Skills
• Verbal Communication
• Customer Service
• Resolving Conflict
• Teamwork
• Energy Level
• Thoroughness
• Professionalism

COMPANY OVERVIEW

Where Kentucky Heritage Meets Modern Hospitality

At The Ashbrook Hotel, we offer more than just a room—we offer a "Kentucky experience from start to finish." Located in the historic 1815 mansion of bourbon pioneer Col. E.H. Taylor, our 14-room boutique retreat is where history, equestrian spirit, and the art of distilling converge.

Why The Ashbrook?

• A Living History: Work in a beautifully restored landmark known as "The Queen on the Corner."
• Intimate & Impactful: In a boutique setting, your voice is heard, and your hospitality makes a direct impact on every guest.
• The Common Bond: We believe service should feel like a "kiss on the cheek"—warm, authentic, and deeply personal.
• Modern Boutique Culture: We blend 19th-century charm with a fresh, forward-thinking approach to service and design.

Who You Are

You are a storyteller with a "service-first" heart. Whether you are a bourbon enthusiast, a detail-oriented perfectionist, or a local expert, you take pride in making every guest feel at home in downtown Frankfort.

BENEFIT PROGRAM

• Featured benefits for full-time team members include:
• Health, dental, and vision insurance
• Life and disability insurance
• Critical illness, accident, and hospital indemnity insurance
• Pet insurance and pet discount program
• 401(k) plan
• Generous paid time off policy
• Generous holiday schedule

Equal Opportunity Employment

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the organizations comply with applicable state and local laws governing nondiscrimination in employment in every location in which it has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and compensation.