Experienced Residential Program Manager/Direct Care Professional

Precious Home Care LLC; Washington; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Leadership opportunity

Direct youth impact

Supportive leadership

Professional growth

Job summary

Precious Home Care LLC in Washington state seeks a Program Manager to oversee daily residential operations, supervise staff, and coordinate youth services while ensuring licensing compliance. You will liaison with schools, families, therapists, and state agencies to advocate for youth in our care.

Role involves attending IEP meetings, coordinating medical care and transportation, and maintaining thorough youth records and incident reports.

Qualifications

• 3+ years serving in residential care, behavioral health, or related youth programs.
• Proven leadership and organizational capabilities.
• Ability to coordinate with multiple agencies and professionals.
• Valid First Aid/CPR certification and driver's license.

Responsibilities

• Coordinate and oversee daily residential program operations.
• Supervise direct care staff and assign staff to youth as needed.
• Review shift notes, ABC data, and caregiver logs for accuracy.
• Respond to staff questions, concerns, and operational needs.
• Ensure program compliance with WACs and licensing requirements.
• Maintain house organization, inventory, groceries, and weekly menus.
• Conduct fire drills and safety checks.
• Monitor house maintenance and communicate with landlords.
• Attend IEP meetings and advocate for youth in school settings.
• Communicate with IEP case managers, teachers, and transportation.
• Coordinate doctor appointments and medical care; transport when needed.
• Maintain communication with parents/guardians and engagement plans.
• Coordinate with behavior specialists regarding needs.
• Plan and support community inclusion activities.
• Review MARs, order medications, and coordinate nurse services.
• Maintain accurate youth files and submit incident reports.
• Prepare referral packets (acceptance or denial).
• Attend meetings with DDCS and state agencies; stay current on licensing.
• Complete Quarterly Reports and IISP updates; ensure standards.
• Train and guide new hires; maintain onboarding checklists.
• Maintain archived records and program binders; ensure compliance.
• Be available by phone or in person for licensing/urgent matters.

Skills

Leadership

Organization

Staff supervision

Multi-agency coordination

Valid First Aid/CPR

Driver's license

Job description

Job Description

The Program Manager oversees the daily operations of the residential program, supervises staff, coordinates services for youth, and ensures the program operates in compliance with licensing and agency standards.

This role serves as a primary liaison between staff, schools, families, therapists, and state agencies while advocating for the youth in our care.

Program Operations

• Coordinate and oversee daily residential program operations
• Supervise direct care staff and assign staff to youth as needed
• Review shift notes, ABC data, and caregiver logs for accuracy and completeness
• Respond to staff questions, concerns, and operational needs
• Ensure program compliance with Washington Administrative Codes (WACs) and licensing requirements
• Maintain house organization including inventory, groceries, and weekly menus
• Conduct fire drills and safety checks
• Monitor house maintenance and communicate with landlords when necessary

Youth Advocacy & Coordination

• Attend IEP meetings and advocate for youth in school settings
• Communicate regularly with IEP case managers, teachers, and school transportation
• Coordinate doctor appointments and medical care
• Transport youth to appointments when necessary
• Maintain communication with parents or guardians and ensure engagement plans are followed
• Coordinate with behavior specialists regarding behavioral needs
• Plan and support community inclusion activities

Medical & Documentation

• Review Medication Administration Records (MAR)
• Order medications as needed
• Coordinate nurse delegation services
• Maintain accurate and up-to-date youth files
• Complete and submit incident reports
• Prepare and submit referral packets (acceptance or denial)

Agency & Compliance Communication

• Communicate and attend meetings with DDCS and other state agencies
• Maintain familiarity with state licensing requirements and regulations
• Complete Quarterly Reports and IISP updates
• Ensure documentation meets agency and state standards

Staff Support & Administration

• Train and guide new hires including 30-hour onboarding checklists
• Maintain archived records and program binders
• Ensure staff documentation is complete and compliant
• Support team development and staff performance

Licensing & Availability

• Be available by phone or in person when needed
• Be available within 30 minutes for licensing visits or urgent matters

Minimum Qualifications

• 3+ years experience working with adults, youth or children in a residential care, behavioral health, social services, or youth programs
• Strong leadership and organizational skills
• Ability to work with multiple agencies and professionals
• Valid First Aid/CPR certification
• Valid driver’s license and ability to transport youth

Additional Responsibilities

Program Managers may also assist with:

• Supervising youth during activities and daily routines
• Supporting youth with hygiene, meals, and daily living skills when necessary
• Transportation to school, family visits, and appointments
• Maintaining a safe, clean, and structured environment

Why Work With Precious Home Care

• Leadership opportunity within a growing organization
• Ability to make a direct impact in the lives of youth
• Supportive leadership team
• Opportunity for professional growth