Experienced Printer/Copier Technician

Community Options, Inc.; Providence (RI); On-site; USD 60,000 - 80,000; Full time

Job summary

Community Options, Inc. is seeking a Field Service Technician specializing in the maintenance and repair of office equipment. You will be responsible for troubleshooting devices, maximizing equipment uptime, and ensuring high customer satisfaction. The ideal candidate will have strong mechanical and electrical skills, with a requirement of a high school diploma, and preferred experience in electronics. Join a supportive environment and enhance your career with a company focused on individual development.

Qualifications

• Experience in maintaining and repairing printers/copiers required.
• Ability to lift and carry 50 pounds.
• Demonstrated skills in mechanical and electrical areas.

Responsibilities

• Timely and cost-effective maintenance and repair of office product equipment.
• Troubleshoot basic printing issues and determine printer vs network issues.
• Engage customers to assure satisfaction.

Skills

Mechanical aptitude

Electrical aptitude

Troubleshooting

Customer satisfaction

Analytical skills

Education

High school diploma

Electronics or computer associate degree

Job description

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Description

"You don’t build a business. You build people, and people build the business.”

Description

"You don’t build a business. You build people, and people build the business.”

At Flex Technology Group, and our family of companies, we put people first. Join us and you’ll find that the focus is all about you. You’re recognized and treated as an individual. Your development is unique to you – tailored to your wishes and needs – and will continue throughout your career with us. The only constant is that you will be challenged and stretched, but within a supportive environment, working with some of the brightest minds in the business. Flex Technology Group is a national company that has been featured as a Top 50 company to sell for by Selling Power Magazine and has been featured on the Inc. 5000 fastest-growing company list for 12 years in a row.

As aFieldService Technician,you will shine as you multitask and manage a full customer workload. You will be responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.

What You Will Do

• Service printer/copier products with minimum assistance
• Troubleshootbasicprintingissues,abletodetermineprintervsnetworkissues.
• Abletoinstallscanningandequipmentinapeer-to-peerenvironment.
• Manageinventorytocompanyspecifications.
• Maintain car, tool kit, and supplies.
• Developandmaintainprofessionalrelationshipswithcustomersandemployees.
• Provide sales support including advising sales about problems or sales leads.
• Maintainprofessionalappearances.
• Maximizing equipment up-time through timely repair
• Engaging the customer to assure satisfaction.
• Managing time to be most effective
  
  

What We Are Seeking

• Prior experience in maintaining and repairing printers/copiers required
• Mechanical and electrical aptitude and demonstrated skills.
• Knowledge of basic networking
• Computer and analytical skills
• A high school diploma is required, and an electronics or computer associate degree is preferred.
• Ability to lift and carry 50 pounds. Pull, lift, reach, and transport equipment parts and boxes.
• You must be at least 21 years of age, have a valid driver's license issued in your state of residence, and have a clean driving record.
• Ability to troubleshoot printers/copiers and work independently
  
  

Interested? Good! We are excited to hear from you!

FloTech, a Flex Technology Group company, provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation, and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Other

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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