Experienced Poker Dealer

JACK Main; Cleveland (OH); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Life and Disability Insurance

Free Parking

Generous Paid Time Off Plan

Discounted Team Member Meals

Education Assistance up to $3,600 a. y

401(k) Savings Plan and Match

Paid Breaks

Job summary

JACK Cleveland Casino is seeking a Poker Dealer who delivers legendary guest service and handles all games with poise and accuracy. You will sit/stand at the table, manage payouts, and maintain decorum and compliance with Ohio regulations.

The role requires experience dealing poker, strong math skills, and the ability to train guests new to the game while upholding internal controls and service standards in a fast-paced gaming environment.

Qualifications

• High school diploma or GED is required.
• Must have experience dealing Poker.
• Must be able to perform basic math quickly.

Responsibilities

• Delivers great customer service by dealing all games offered by JACK Cleveland Casino in a friendly and helpful manner with an upbeat/positive attitude.
• Assists in training guests not familiar with poker.
• Promotes poker games and serves guests while standing on dead games.
• Demonstrates an effective working knowledge of dealing policies and gaming procedures.
• Deals games in accordance with internal controls, Ohio Casino Control Commission regulations and company policy.

Skills

Independent work

Customer service

Decision making under pressure

Mobility around property

Manual dexterity

English literacy

Excellent customer service

Team collaboration

Clear and persuasive communication

Flexible shifts

Reading/writing English

Education

High school diploma or GED

Job description

Poker Dealer

Reporting to the Poker Supervisor, the Poker Dealer is responsible for providing legendary guest service.

Skill Set Must Include One Of The Following Games Or Game Combinations

• Must Have Experience As A Poker Dealer

Role Responsibilities

• Delivers great customer service by dealing all games offered by JACK Cleveland Casino in a friendly and helpful manner with an upbeat/positive attitude.
• Assists in training guests not familiar with poker.
• Promotes poker games and serves guests while standing on dead games.
• Demonstrates an effective working knowledge of dealing policies and gaming procedures
• Deals games in accordance with internal controls, Ohio Casino Control Commission regulations and company policy.
• Able to maintain applicable departmental dealer efficiency metrics.
• Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game
• Always presents oneself as a credit to JACK Entertainment and encourages others to do the same
• Safeguard casino assets.
• Responsible for the protection and control of the game.
• Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements, Verify and sign for Fills, Credits, Marker Issuance, and all documentation’s listed in JACK Entertainment Internal Controls. Handling guest transactions and notifying Floor Supervisor of any irregularities.
• Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner.
• Advises Floor Supervisor of any disputes or arguments that may arise during the game.
• Support and maintain JACK Entertainment’s courtesy guidelines at all times.
• Promote outstanding guest relations.
• Perform other duties as assigned.
• Demonstrates an effective working knowledge of dealing policies and gaming procedures.
• Able to maintain applicable departmental dealer efficiency metrics.
• Presents oneself in a polished, professional and service-minded way and encourages others to do the same.

PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK

• Life and Disability Insurance
• Free Parking
• Generous Paid Time Off Plan
• Discounted Team Member Meals
• Education Assistance up to $3,600 a year
• 401(k) Savings Plan and Match
• Paid Breaks

Knowledge, Skills, & Abilities

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English

Education & Experience Requirements

• High school diploma or GED is required.
• Excellent customer service skills are essential
• Must have experience dealing Poker
• Must be able to perform basic math quickly
• Must be able to get along with co-workers and work as a team
• Must present a well-groomed appearance
• Well-developed interpersonal skills
• Must enjoy entertaining and communicating with the public
• Must be 21 years of age.

License Requirements

• Ability to obtain a Gaming Occupational License within the State of Ohio