Experienced Phlebotomy Technician – Patient Care

Massachusetts General Hospital; Danvers (MA); On-site; USD 36,000 - 60,000; Full time

Job summary

Massachusetts General Hospital in Danvers, MA is hiring a Phlebotomy Technician responsible for obtaining quality blood samples from patients of all ages and ensuring proper ID, labeling, and specimen transport.

The role emphasizes patient communication, adherence to HIPAA, and collaboration with care teams; experience in phlebotomy and a High School diploma with certification preferred. This on-site position offers opportunities for training and professional growth.

Qualifications

• Demonstrates proficiency in proper collection methods and proper processing of all specimens, including correct tube selection, volume, and stability requirements.
• Possesses good written and oral communication skills, the ability to prioritize work, manage time wisely, and adjust to changes in work volumes and projects.
• Superior customer service skills, with the ability to show empathy and respect for patients' privacy and autonomy.
• Demonstrates problem-solving skills and can manage complex patient collections.
• Works independently and collaborates effectively within a team, actively partnering with team members by fostering a collaborative work environment and respecting individuals with varied experiences and perspectives.

Responsibilities

• Obtains quality blood samples using a variety of phlebotomy methods for all age groups.
• Ensures accurate patient identification, quality specimen labeling, processing, handling, and transportation of specimens.
• May assist in the recovery of patients experiencing adverse reactions and provide a rapid response to medical emergencies in the inpatient setting.
• Communicates effectively with patients and patient care teams, explaining procedures and addressing patient concerns to ensure a high level of customer satisfaction.
• Troubleshoots and resolves specimen, order, and common operational issues within the work area.
• Provides some training and education to new staff and students.
• Handles sharps and biohazardous materials in accordance with regulatory requirements to ensure the safety of patients and staff.
• Works fluently with computer programs and systems, and complies with HIPAA regulations.
• Performs other tests, administration, and specimen collection as assigned.

Skills

Phlebotomy

Patient care

HIPAA compliance

Communication

Teamwork

Problem solving

Education

High School Diploma

Phlebotomy Certification

Job description

Massachusetts General Hospital in Danvers, MA is hiring a Phlebotomy Technician responsible for obtaining quality blood samples from patients of all ages and ensuring proper ID, labeling, and specimen transport.

The role emphasizes patient communication, adherence to HIPAA, and collaboration with care teams; experience in phlebotomy and a High School diploma with certification preferred. This on-site position offers opportunities for training and professional growth.