Experienced Mortgage Escrow Coordinator (Not Remote)

Express Employment Professionals - Cincinnati East; Ocala (FL); Remote; USD 38,000 - 52,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Ocala, FL seeks an Escrow Coordinator to support escrow operations including taxes, insurance, and mortgage servicing. The role requires analytical, detail-oriented, and tech-savvy candidates to improve processes and maintain accurate escrow information.

The position emphasizes data analysis, vendor coordination, system testing, and automation initiatives, with a Monday–Friday schedule and full-time employment.

Qualifications

• Associate's or bachelor's degree preferred in Business, Finance, Accounting, Mortgage Banking, Data Analytics, Information Systems, or related field.
• 2+ years of experience in mortgage servicing, escrow, insurance, tax servicing, mortgage insurance, operations, QA, or related field preferred.
• Working knowledge of mortgage servicing escrow functions and regulations preferred.
• Advanced Excel skills (formulas, pivot tables, lookups, filtering, reconciliation, data analysis).
• Power BI, SQL, reporting or analytical tool experience is a plus.
• Experience with UAT, system implementations, automation, workflow improvements, or technology projects is a plus.
• Familiarity with AI, RPA, OCR, or process automation technologies preferred.
• Strong communication, organizational and project management skills.
• Mortgage servicing, escrow, vendor management or financial services experience preferred.

Responsibilities

• Support escrow administration including taxes, insurance, escrow analyses, shortages, surpluses and deficiencies.
• Analyze escrow data, balances, disbursements, payment activity, and servicing system information.
• Research complex escrow issues, identify root causes and recommend solutions.
• Monitor operational trends, aging reports, and performance metrics.
• Partner with internal departments and vendors to resolve escrow-related issues.
• Validate servicing system data and ensure accurate escrow information.
• Assist with escrow analysis, quality assurance, reconciliations and controls.
• Participate in system testing, implementations and automation initiatives.
• Support the use of AI, RPA, OCR, and workflow automation to improve efficiency.
• Develop reports and analytics to identify trends, vendor performance, and opportunities.
• Assist with vendor monitoring, SLAs, quality metrics, and turnaround times.
• Support audits, investor reviews, regulatory examinations and QC activities.
• Help develop procedures, workflows, and job aids.

Skills

Excel advanced

Power BI

SQL

Analytical skills

Project management

Communication

Education

Associate's or Bachelor's degree

Tools

FICS Mortgage Servicer

MSP

Job description

Escrow Coordinator

Ocala, FL | Full-Time | Monday–Friday, 8:30 AM–5:00 PM

Join Our Mortgage Servicing Team!

We are seeking an experiencedEscrow Coordinatorto support escrow operations involving property taxes, hazard and flood insurance, mortgage insurance, escrow analysis, vendor management, and servicing processes. This position is ideal for someone who isanalytical, detail-oriented, tech-savvy, and passionate about improving processes. The Escrow Coordinator will work with internal teams, vendors, insurance providers, taxing authorities, and technology partners to resolve issues, improve workflows, and maintain accurate escrow information.

What You'll Do

• Support escrow administration, including property taxes, hazard insurance, flood insurance, mortgage insurance, escrow analyses, shortages, surpluses, and deficiencies.
• Analyze escrow data, balances, disbursements, payment activity, and servicing system information.
• Research complex escrow issues, identify root causes, and recommend effective solutions.
• Monitor operational trends, exceptions, aging reports, and performance metrics.
• Partner with internal departments and third-party vendors to resolve escrow-related issues.
• Validate servicing system data and ensure accurate escrow information.
• Assist with escrow analysis, quality assurance, reconciliations, and operational controls.
• Participate in system testing, implementations, automation, and process improvement initiatives.
• Support the use of AI, RPA, OCR, workflow automation, and other technologies to improve efficiency.
• Develop reports and analytical tools to identify trends, vendor performance, and process opportunities.
• Assist with vendor performance monitoring, SLAs, quality metrics, and turnaround times.
• Support audits, investor reviews, regulatory examinations, and quality control activities.
• Help develop and maintain procedures, workflows, job aids, and operational standards.
• Identify opportunities to simplify processes, reduce manual work, improve accuracy, and enhance the borrower experience.

What We're Looking For

• Associate's or bachelor's degree in Business, Finance, Accounting, Mortgage Banking, Data Analytics, Information Systems, or a related field preferred.
• 2+ years of experiencein mortgage servicing, escrow, insurance, tax servicing, mortgage insurance, operations, quality assurance, or a related field preferred.
• Working knowledge of mortgage servicing escrow functions and applicable regulations preferred.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel skills, including formulas, pivot tables, lookups, filtering, reconciliation, and data analysis.
• Power BI, SQL, reporting, or other analytical tool experience is a plus.
• Experience with FICS Mortgage Servicer, MSP, or similar mortgage servicing platforms preferred.
• Experience with UAT, system implementations, automation, workflow improvements, or technology projects is a plus.
• Familiarity with AI, RPA, OCR, or other process automation technologies preferred.
• Strong communication, organizational, and project management skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Ability to maintain confidentiality and exercise sound judgment.
• Mortgage servicing, escrow, vendor management, or financial services experience strongly preferred.

Position Details

• Job Title:Escrow Coordinator
• Location:Ocala, FL
• Schedule:Monday–Friday, 8:30 AM–5:00 PM
• Employment:Full-Time, Non-Exempt
• Industry:Mortgage Servicing

Pre-Employment Requirements

• Must be able to successfully pass adrug test.
• Must be able to successfully pass abackground check.
• Candidates must complete the requiredinterview process prior to starting employment.