Experienced MFP Copier Service Technician

Resolution Health And Wellness Ctr; Arbutus (MD); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Technical training

Career growth opportunities

Supportive team environment

Job summary

Premier Business Technologies (PBTechs) is hiring an experienced MFP Copier Service Technician to diagnose, repair, and maintain multifunction copiers and printers at customer sites in Halethorpe, MD. The role covers installations, network printing configurations, and preventive maintenance while delivering excellent service.

Join our established tech service team and grow with ongoing training and a supportive environment.

Qualifications

• Minimum 2 years of hands-on copier/MFP service experience.
• 0 Experience servicing Kyocera or Copystar equipment.
• Familiarity with commercial multifunction printers and copier repair.
• Knowledge of TCP/IP networking, printer drivers, and scan configurations.
• Valid driver's license and willingness to travel to customer sites.

Responsibilities

• Diagnose, troubleshoot, repair, and maintain multifunction copiers, printers, and scanners.
• Service Kyocera, Copystar, and other MFP equipment.
• Perform equipment installations, configurations, relocations, and replacements.
• Troubleshoot paper jams, image-quality problems, error codes, mechanical failures, and electronic components.
• Configure network printing, scanning to email, folders, and related connectivity.
• Perform preventive maintenance and replace drums, fusers, rollers, and other service components.
• Respond to customer service calls promptly and professionally.
• Document service work, parts usage, and equipment condition.
• Communicate with customers and office staff regarding service progress and resolution.

Skills

Copier/MFP service experience

Customer service

Communication

Time management

Diagnose and resolve technical issues

Travel to customer locations

Tools

TCP/IP networking

Printer drivers

Scan configurations

Job description

Now Hiring: Experienced MFP Copier Service Technician

Company: Premier Business Technologies (PBTechs)
Location: Halethorpe, Maryland and surrounding areas
Position Type: Full-Time | Field Service

About Us

Premier Business Technologies (PBTechs) is an established technology solutions provider serving businesses throughout Maryland. We specialize in multifunction copiers and printers, managed print services, hosted phone systems, business internet, and related technology solutions.

We are seeking an experienced, dependable MFP Copier Service Technician to join our technical service team.

Job Responsibilities

• Diagnose, troubleshoot, repair, and maintain multifunction copiers, printers, and scanners.
• Service Kyocera, Copystar, and other commercial MFP equipment.
• Perform equipment installations, configurations, relocations, and replacements.
• Troubleshoot paper jams, image-quality problems, error codes, mechanical failures, and electronic components.
• Configure network printing, scanning to email, scanning to folders, and related connectivity.
• Perform preventive maintenance and replace drums, fusers, rollers, and other service components.
• Respond to customer service calls promptly and professionally.
• Document service work, parts usage, and equipment condition.
• Communicate with customers and office staff regarding service progress and resolution.

Qualifications

• Minimum 2 years of hands-on copier/MFP service experience preferred.
• Experience servicing Kyocera or Copystar equipment strongly preferred.
• Familiarity with commercial multifunction printers and copier repair.
• Working knowledge of TCP/IP networking, printer drivers, and scan configurations.
• Ability to independently diagnose and resolve technical issues.
• Strong customer service, communication, and time-management skills.
• Valid driver's license and ability to travel to customer locations.
• Ability to safely lift and move equipment and components within job requirements.

What We Offer

• Competitive compensation based on experience.
• Opportunity to work with an established technology services company.
• Technical training and professional development opportunities.
• Supportive team environment.
• Opportunity for long-term career growth.

Premier Business Technologies is an equal opportunity employer.