Experienced Mechanical Breakdown Claims Adjuster

CNA National; Phoenix (AZ); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Remote work from home

401(k) plan

Paid time off

Medical, dental, and vision

Job summary

CNA National seeks experienced individual contributors with demonstrated success in automotive repair, leadership, and mechanical breakdown claims adjudication. This role is remote but only available to candidates who currently reside within the Greater Phoenix metropolitan area.

The strongest candidates combine substantial real-world service drive or technician experience with recent experience adjudicating vehicle service contract claims, and can mentor others, influence performance, and help

Qualifications

• Recent vehicle service contract claims adjudication experience.
• Strong automotive repair or service drive experience, preferably within a franchised dealership.
• Formal leadership experience or demonstrated ability to mentor others, influence performance, and serve as a trusted technical resource.
• Sound mechanical judgment and confidence making timely, well-supported decisions.
• Strong productivity, accountability, and consistently high-quality work; ability to balance contract application, cost control, and customer experience.
• Strong negotiation, communication, and documentation skills.

Responsibilities

• Adjudicate vehicle service contract claims with accuracy and fairness.
• Mentor developing claims professionals and serve as a trusted technical resource.
• Improve claim outcomes, customer experience, and operational performance.
• Provide leadership and guidance even without a formal leadership title.

Skills

Vehicle service contract adjudication

Automotive repair knowledge

Leadership experience

Negotiation skills

Documentation skills

Decision making under pressure

Job description

This opportunity is remote but only available to candidates who currently reside within the Greater Phoenix metropolitan area.

CNA National is seeking experienced individual contributors with demonstrated success in automotive repair, leadership, and mechanical breakdown claims adjudication.

This role is for experienced professionals, not individuals looking to learn automotive repair or vehicle service contract adjudication for the first time. The strongest candidates will combine substantial real-world service drive or technician experience with recent experience adjudicating vehicle service contract claims.

Ideal Candidates Will Bring

• Recent vehicle service contract claims adjudication experience
• Strong automotive repair or service drive experience, preferably within a franchised dealership
• Formal leadership experience or demonstrated ability to mentor others, influence performance, and serve as a trusted technical resource
• Sound mechanical judgment and confidence making timely, well-supported decisions
• Strong productivity, accountability, and consistently high-quality workAbility to balance contract application, cost control, and customer experience
• Strong negotiation, communication, and documentation skills

This role requires the ability to proactively gather and analyze information, interpret contract coverage, evaluate repair recommendations, negotiate when appropriate, and clearly document decisions. Successful candidates know when to make a decision, when more information is needed, and when an issue truly requires escalation.

The ideal professional can listen, analyze, type, and make decisions simultaneously without sacrificing accuracy or control of the conversation. They maintain purposeful call control, keep discussions focused, and move claims toward resolution. They can de-escalate difficult interactions, communicate unfavorable decisions professionally, and remain composed when challenged.

They also manage their time exceptionally well, prioritize effectively, and take a disciplined, no-nonsense approach to completing their work. They require minimal oversight and lead by example through preparation, productivity, reliability, and consistent adherence to high standards, even without a formal leadership title. Make A Meaningful Impact And Continue Growing

This opportunity is for experienced professionals who want their expertise to matter beyond the individual claim.

At CNA National, your technical knowledge, claims judgment, and leadership experience will be valued as the organization continues strengthening its people, processes, and capabilities. For professionals who demonstrate strong performance, judgment, and leadership, this role can provide opportunities to grow into broader technical, operational, or leadership responsibilities as the organization evolves.

• Improving claim outcomes, customer experience, and operational performance
• Mentoring developing claims professionals and serving as a trusted technical resource
• Helping improve processes, consistency, and decision-making
• Expanding leadership capabilities and preparing for broader future responsibilities
• Competitive annual pay starting at $50,000 with eligibility for annual bonus
• Medical, dental, and vision coverage
• Flexible spending accounts
• 401(k) plan and paid time off
• Employee Assistance Program
• Parental leave
• Life insurance
• Short- and long-term disability plans
• Remote work from home

This position is currently eligible for full-time remote work. As the role, team, and organization continue to grow, future business needs may require a hybrid or in-office work arrangement at CNA National's Scottsdale, Arizona location.