Experienced HVAC Service Dispatcher

ZipRecruiter; Jacksonville (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated HVAC Service Dispatcher to join their team in Jacksonville. This full-time position offers a dynamic office environment where you will play a crucial role in ensuring customer satisfaction and operational efficiency. Your day will involve managing service calls, coordinating with field technicians, and providing exceptional customer service. The company values its employees and fosters a positive work culture with opportunities for career growth. If you are organized, customer-focused, and ready to contribute to a thriving team, this role is perfect for you.

Benefits

Paid vacation

Paid holidays

Sick time

Opportunities for overtime

Sales opportunities

Qualifications

• 2+ years of HVAC dispatching/scheduling experience required.
• Strong customer service and communication skills are essential.

Responsibilities

• Respond to customer calls and emails, dispatch service calls to technicians.
• Manage work orders and ensure technician schedules are optimized.

Skills

Customer service skills

Organizational skills

Communication skills

Attention to detail

Ability to prioritize tasks

Tools

Microsoft Office

Google Docs

Job description

NorthPort Heating and Air Conditioning is looking to add a full-time experienced HVAC Service Dispatcher to our office team in Jacksonville, FL. This position comes with a competitive pay of $13-$16/hour based on experience. We also offer opportunities for overtime, sales opportunities, paid vacation, paid holidays, and sick time. Our HVAC Service Dispatchers typically work Monday-Friday with occasional Saturday hours as needed. If you are ready to take the next step in your career, apply today!

ABOUT NORTHPORT HEATING AND AIR CONDITIONING

NorthPort Heating and Air Conditioning is a family-owned heating and air conditioning service provider located in Jacksonville, Florida. We have made our company successful by building long-term relationships with our customers and offering them continued support even after the completion of our services. Our company's philosophy is simple: Treat every customer with respect as if they were our only customer.

Here at NorthPort, we understand that in order to maintain great relationships with our clients, we also have to maintain great relationships with our employees. In addition to competitive pay and benefits, we offer a positive work culture and opportunities for career development. This is why our employees love working with us!

A DAY IN THE LIFE OF AN HVAC SERVICE DISPATCHER

As an HVAC Service Dispatcher, you are essential to keeping our field technicians busy and ensuring superb customer service. Most of your day is spent in an office environment on the phone or on your computer. Your main responsibilities include responding to emails, receiving incoming customer phone calls, entering work orders, and dispatching service calls to field technicians. You forecast days and weeks ahead to keep our field technicians working and on track while maximizing their time and mileage.

To ensure that services are complete and our customers are satisfied, you make follow-up phone calls to both our customers and field technicians. We also rely on you to handle a variety of office duties such as ordering parts and equipment, filing and completing paperwork, preparing bills and invoices, and organizing office supplies. Each day you enjoy interacting with a variety of people and find great satisfaction in keeping our office and service department running smoothly.

QUALIFICATIONS

1. At least 2 years of HVAC dispatching/scheduling experience
2. Customer service experience
3. Geographical knowledge of service area and/or ability to read a map
4. Working knowledge of Microsoft Office products and Google Docs
5. Reliable transportation to and from work

Are you dependable? Do you have excellent customer service and phone skills? Are you organized and able to prioritize tasks effectively? Do you have good communication skills, both verbally and written? Are you attentive to detail? Are you friendly and able to empathize with others? Are you a team player? If so, we want to meet you! Apply today!

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you are the right person for this customer service position, complete our initial 3-minute, mobile-friendly application now!

Location: 32207