Experienced Host

Tavistock Restaurant Collection; Wayland (MA); On-site; USD 23,000 - 34,000; Part time

Benefits offered by this job

Competitive hourly pay

Discounts on food and beverages

Opportunities for growth and advancement

Discounts on food and beverages

Job summary

A hospitality group in Wayland is seeking a Host/Hostess to deliver exceptional service and make a lasting first impression on guests. The role involves greeting guests, managing dining room flow, and ensuring a high standard of cleanliness. Candidates should have over a year of experience in upscale dining and demonstrate strong customer focus and teamwork. Competitive hourly pay and a supportive work environment await the right candidate.

Qualifications

• 1+ years of upscale hospitality experience as a host is required.
• Ability to adapt to changing business needs and work effectively with varied customer situations.

Responsibilities

• Greet guests with a genuine welcome and make a fantastic first impression.
• Deliver genuine hospitality and establish emotional connections with guests.
• Assist guests to their tables while engaging in polite conversation.
• Answer phones and take reservation requests accurately
• Update table availability and manage dining room using the table management system
• Follow up with guests about their dining experience to ensure satisfaction
• Maintain high level of cleanliness and sanitation
• Perform opening, running, and closing duties accurately

Skills

Customer Focus

Communication

Teamwork

Problem Solving

Adaptability

Initiative

Problem Solving

Teamwork

Job description

Description

Are you passionate about hospitality and making a great first impression? Coach Grill in Wayland, MA, is looking for a friendly and enthusiastic Host to join our team!

About Coach Grill

About Coach Grill: For decades, Coach Grill has been a landmark in Wayland, MA, providing an upscale dining experience that blends New England charm with the sophistication of a classic American steakhouse. Known for our premium cuts of beef, fresh seafood, and expertly crafted dishes, we create memorable dining experiences for every guest. Our commitment to exceptional service and quality ingredients makes Coach Grill a beloved destination for locals and visitors alike.

What We Offer

• Competitive hourly pay
• A supportive and collaborative work environment
• Opportunities for growth and advancement
• Discounts on food and beverages

Position Summary

The Host/Hostess is responsible for delivering hospitality to our guests with genuine and personable conversation. This position is critical to our guests’ overall experience as the Host/Hostess is the first and last impression. He/she must exceed the guest experience by aspiring to go above and beyond in providing exceptional service that will compel our guests to continue to come back.

Essential Functions

Essential Functions Statement(s):

• Maintain proper grooming and uniform standards
• Greet guests with a genuine welcome while making a fantastic first impression
• Deliver genuine hospitality to and establish emotional connections with our guests
• Contribute to the overall teamwork and success of the restaurant
• Communicate effectively with guests and team members
• Assist guests to their tables while engaging in polite conversation and delivering a great experience
• Answer the telephones and take requests for reservations accurately
• Take orders, in person or over the telephone, for takeout orders and packages to go food accurately
• Update table availability and manage dining room effectively using the table management system
• Handle guest complaints professionally and alert a manager immediately
• Communicate with managers and servers regarding table availability, key table updates, or special requests made by guests
• Follow up with guests about their meal and dining experience to ensure great guest satisfaction
• Maintain high level of cleanliness and sanitation
• Demonstrate professional and gracious demeanor at all times
• Perform all opening, running, and closing duties accurately
• Perform any job function requested by the management team

Position Qualifications

Competency Statement(s):

• Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
• Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
• Communication – Listens to others and communicates in an effective manner
• Confidence – A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalf
• Customer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
• Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
• Problem Solving – Resolves difficult or complicated challenges
• Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables

Requirements

SKILLS & ABILITIES

Experience: 1+ years of upscale hospitality experience as a host is required