Experienced Ford Automotive Service Advisor

Titus-Will Used Cars - Lakewood; Lakewood (WA); On-site; USD 75,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid training

Employee discounts

PTO

Modern equipment

Job summary

Titus-Will Automotive Group in Lakewood, WA seeks an experienced Service Advisor to join our high-volume Lakewood Ford service department. You will greet customers, write repair orders, and recommend services while building trust and long-term relationships.

We offer a strong earning potential with a base salary plus incentives, a busy shop with modern equipment, and opportunities for career growth in a family-owned, stable organization.

Qualifications

• 3+ years of experience as a Service Advisor/Writer in a dealership or independent shop.
• Strong customer service and communication skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers and guide them through the service process
• Write accurate repair orders and clearly communicate service recommendations
• Build trust and long-term customer relationships
• Coordinate with technicians to ensure timely, high-quality repairs
• Meet performance goals while delivering an excellent customer experience

Skills

Customer service

Communication

Fast-paced environment

Driver's license

Job description

Titus-Will Automotive Group is one of the largest, family-owned dealership groups in the South Sound, serving customers across Tacoma, Olympia, Lakewood, and Parkland since 1938. We are currently seeking experienced Service Advisors to join our high-volume Lakewood Ford service department.

This is an excellent opportunity for a motivated advisor looking for strong earning potential, a busy service drive, and long-term career growth within a stable, family-owned organization.

What We Offer

Compensation & Benefits

• Pay Range: $75,000 - $150,000 per year (based on experience, performance, and qualifications)
• Compensation Structure: Base salary plus performance-based incentives
• Medical, Dental, and Vision insurance
• 401(k) retirement plan (eligible after 90 days)
• Paid training
• Employee discounts
• PTO: Earn 1.0 hour for every 40 hours worked
• Highly productive shop with modern equipment and the newest technology

More benefit details available here: https://tituswilljobs.com/service-advisor/service-advisor-additional-information/

Why You’ll Love Working Here

• Consistently busy, high-volume service department
• Supportive leadership team that understands advisor workflow
• Strong technician team and efficient shop processes
• Opportunity to work with multiple brands, including Ford, Toyota, General Motors, and Hyundai
• Family-owned company with many long-tenured employees and real advancement opportunities

What You’ll Do

• Greet customers and guide them through the service process
• Write accurate repair orders and clearly communicate service recommendations
• Build trust and long-term customer relationships
• Coordinate with technicians to ensure timely, high-quality repairs
• Meet performance goals while delivering an excellent customer experience

Qualifications

• 3+ years of experience as a Service Advisor/Writer in a dealership or independent shop
• Strong customer service and communication skills
• Ability to thrive in a fast-paced, high-volume environment
• Valid driver’s license and clean driving record

About Titus-Will Automotive Group

Titus-Will is a trusted, family-owned and operated business since 1938. Many of our employees have built long-term careers with us. In addition to our dealerships, we operate a dedicated service center in Downtown Tacoma and service multiple makes and models.

Visit www.tituswilljobs.com to view all current openings.

Equal Opportunity Employer

Titus-Will Automotive Group is a drug-free workplace and an equal opportunity employer. We prohibit discrimination and harassment of any kind in accordance with federal, state, and local laws. Employment is contingent upon completion of a pre-employment drug screen (excluding marijuana). Positions involving driving company or customer vehicles require a valid driving record.