Experienced Automotive Service Advisor

Titus-Will Ford; Tacoma (WA); On-site; USD 75,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) retirement plan

Paid training

Employee discounts

PTO: Earn 1.0 hour for every 40 hours

Modern shop equipment

Job summary

Titus-Will Automotive Group in Tacoma, WA is seeking experienced Service Advisors to join our high-performing Ford service department on I-5. This role focuses on greeting customers, writing repair orders, and guiding service recommendations to build trust and lasting relationships.

We offer a competitive compensation package with base salary plus incentives, comprehensive benefits, PTO, 401(k), paid training, and discounts in a family-owned shop that values advancement and teamwork.

Qualifications

• 2+ years of experience as a Service Advisor/Writer in a dealership or independent shop.
• Strong customer service and communication skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers and guide them through the service process.
• Write accurate repair orders and clearly communicate service recommendations.
• Build trust and long-term customer relationships.
• Coordinate with technicians to ensure timely, high-quality repairs.
• Meet performance goals while delivering an excellent customer experience.

Skills

Customer service

Communication

Fast-paced environment

Job description

Titus-Will Automotive Group is one of the largest, family-owned dealership groups in the South Sound, serving Tacoma, Olympia, Lakewood, and Parkland since 1938. We are looking for experienced Service Advisors to join our busy, high-performing Ford service department, located just off I-5 and 38th Street in Tacoma.

What We Offer

Compensation & Benefits

• Pay Range: $75,000 - $150,000 per year (based on experience, performance, and qualifications)
• Compensation Structure: Base salary plus performance-based incentives
• Medical, Dental, and Vision insurance
• 401(k) retirement plan (eligible after 90 days)
• Paid training
• Employee discounts
• PTO: Earn 1.0 hour for every 40 hours worked
• Highly productive shop with modern equipment and the newest technology

More benefit details available here: https://tituswilljobs.com/service-advisor/service-advisor-additional-information/

Why You’ll Love Working Here

• Consistently busy, high-volume service department
• Supportive leadership team that understands advisor workflow
• Strong technician team and efficient shop processes
• Family-owned company with many long-tenured employees and real advancement opportunities

What You’ll Do

• Greet customers and guide them through the service process
• Write accurate repair orders and clearly communicate service recommendations
• Build trust and long-term customer relationships
• Coordinate with technicians to ensure timely, high-quality repairs
• Meet performance goals while delivering an excellent customer experience

Qualifications

• 2+ years of experience as a Service Advisor/Writer in a dealership or independent shop
• Strong customer service and communication skills
• Ability to thrive in a fast-paced, high-volume environment
• Valid driver’s license and clean driving record

About Titus-Will Automotive Group

Titus-Will is a trusted, family-owned and operated business since 1938. Many of our employees have built long-term careers with us. In addition to our dealerships, we operate a dedicated service center in Downtown Tacoma and service multiple makes and models.

Visit www.tituswilljobs.com to view all current openings.

Equal Opportunity Employer

Titus-Will Automotive Group is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment. We prohibit discrimination and harassment of any kind based on race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, age (40 or older), marital status, disability, use of a trained service animal, genetic information, honorably discharged veteran or military status, protected veteran status, or any other characteristic protected by federal, state, or local law.

Pre-employment drug screening is required. Consistent with Washington law, our pre-employment screening does not test for non-psychoactive cannabis metabolites. Positions involving the operation of company or customer vehicles require a valid driver's license and an acceptable driving record.