Experienced Automotive Service Advisor (1+ years required)

Hireology; Tacoma (WA); On-site; USD 75,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid training

Employee discounts

PTO accrual

Job summary

Titus-Will Automotive Group in Tacoma, WA is seeking experienced Service Advisors to join our busy service departments. Ideal candidates will have at least 1 year of automotive experience and a drive to contribute to a high-performing team.

This role offers strong earning potential with a base salary plus performance-based incentives, and access to a stable, family-owned environment committed to long-term growth.

Qualifications

• 1+ years of experience as a Service Advisor/Writer in a dealership or independent shop.
• Strong customer service and communication skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers and guide them through the service process.
• Write accurate repair orders and clearly communicate service recommendations.
• Build trust and long-term customer relationships.
• Coordinate with technicians to ensure timely, high-quality repairs.
• Meet performance goals while delivering an excellent customer experience.

Skills

Service advisor

Customer service

Communication

Dealership experience

Job description

We are Titus-Will Automotive Group, one of the largest dealership families in Tacoma, Olympia, Lakewood, and Parkland! We are currently looking for Service Advisors to join our incredible service departments in Tacoma.Ideal candidates will have at least 1 year of automotive experience.

This is an excellent opportunity for a motivated advisor looking for strong earning potential, a busy service drive, and long-term career growth within a stable, family-owned organization.

What We Offer

Compensation & Benefits

• Pay Range: $75,000 – $150,000 per year (based on experience, performance, and qualifications)
• Compensation Structure: Base salary plus performance-based incentives
• Medical, Dental, and Vision insurance
• 401(k) retirement plan (eligible after 90 days)
• Paid training
• Employee discounts
• PTO: Earn 1.0 hour for every 40 hours worked
• Highly productive shop with modern equipment and the newest technology

More benefit details available here:

Why You’ll Love Working Here

• Consistently busy, high-volume service department
• Supportive leadership team that understands advisor workflow
• Strong technician team and efficient shop processes
• Family-owned company with many long-tenured employees and real advancement opportunities

What You’ll Do

• Greet customers and guide them through the service process
• Write accurate repair orders and clearly communicate service recommendations
• Build trust and long-term customer relationships
• Coordinate with technicians to ensure timely, high-quality repairs
• Meet performance goals while delivering an excellent customer experience

Qualifications

• 1+ years of experience as a Service Advisor/Writer in a dealership or independent shop
• Strong customer service and communication skills
• Ability to thrive in a fast-paced, high-volume environment
• Valid driver’s license and clean driving record

About Titus-Will Automotive Group

Titus-Will is a trusted, family-owned and operated business since 1938. Many of our employees have built long-term careers with us. In addition to our dealerships, we operate a dedicated service center in Downtown Tacoma and service multiple makes and models.

Visit www.tituswilljobs.com to view all current openings.

Equal Opportunity Employer

Titus-Will Automotive Group is a drug-free workplace and an equal opportunity employer. We prohibit discrimination and harassment of any kind in accordance with federal, state, and local laws. Employment is contingent upon completion of a pre-employment drug screen (excluding marijuana). Positions involving driving company or customer vehicles require a valid driving record.