Experienced Customer Service Representative

Weather Engineers, Inc.; Jacksonville (FL); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Competitive wage of $18 - $20 per hour

Health, dental, and vision insurance

Paid time off (PTO)

Vacation time

Paid holidays

401(k) with a match

Job summary

Weather Engineers, Inc. in Jacksonville, FL is seeking a dedicated Experienced Dispatcher on a full-time basis. You will be responsible for answering customer calls, accurately entering information into our system, and sending follow-up emails to ensure high-quality service.

The role requires at least 5 years of customer service experience, with strong communication skills and attention to detail being essential. Join our family-oriented team where customer satisfaction and innovation are top priorities.

Qualifications

• 5+ years of customer service experience.
• 10+ years of experience preferred.
• Data entry experience is a plus.

Responsibilities

• Answer incoming calls and enter call slips into the system.
• Send follow-up emails to customers.
• Ensure customers receive top-notch service.

Skills

Customer service experience

Communication skills

Attention to detail

Job description

Seeking a long-term career opportunity with a respected company? Ready to bring your extensive customer service experience to a role that values your skills? If so, Weather Engineers, Inc., located in sunny Jacksonville, FL, is currently seeking an Experienced Dispatcher to join our team on a full-time basis!

If you're ready to apply your skills with a company that values your dedication and expertise, become our Experienced Dispatcher today to enjoy the following:

• Competitive wage of $18 - $20 per hour
• Health, dental, and vision
• Paid time off (PTO)
• Vacation time
• Paid holidays
• A 401(k) with a match

DISCOVER WHO WE ARE:

At Weather Engineers, Inc., we take pride in our legacy as a family-owned and operated HVAC business that has been a staple in Jacksonville since 1963. As a member of our team, you'll join a company that values the principles of dedication, hard work, and unwavering commitment to customer satisfaction. Our mission revolves around providing unparalleled home comfort solutions to our community, ensuring that every household experiences the best in indoor air quality at the push of a button. As a second-generation, customer-centric organization, we understand the importance of a well-maintained HVAC system and the impact it has on our customers' lives. We continue to grow and innovate, utilizing the latest technological advancements to deliver top-tier installation, repair, service, maintenance, and duct cleaning.

A GLIMPSE INTO YOUR DAY:

This is a full-time position, Monday through Friday, with rotating on-call and weekend coverage.

As our Experienced Dispatcher, you play a vital role in our daily operations. You're responsible for answering incoming calls, entering call slips accurately into our system, and sending follow-up emails to customers. Your strong communication skills and attention to detail ensure that our customers receive top-notch service and support. Join us in providing efficient and effective solutions to our valued clients!

THE EXPERTISE THAT WE'RE LOOKING FOR:

• 5+ years of customer service experience

Having 10+ years of experience in customer service and some data entry experience would be a plus! Meet the qualifications listed above? Ready to join our family and take your career to the next level? Our initial application process is quick, easy, and mobile-friendly. If you are looking for a long-term opportunity with room for growth, apply today!

Candidates must successfully pass a background check, and we also conduct pre-employment drug testing. Please note that any job offer extended will be contingent upon the results of both background and drug testing.