Experienced Customer Service Representative

Petroleum Service Corporation; Baytown (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A chemical logistics company in Texas is seeking an experienced Logistics Customer Service Representative. The ideal candidate will have experience in a customer service role within a chemical plant, demonstrating strong communication skills and attention to detail. Proficiency in SAP and Microsoft Excel is essential. This position requires regular on-site attendance from Monday to Friday, offering a dynamic environment to manage customer orders and support daily operations, ensuring compliance and effective communication with all parties.

Qualifications

• Prior experience in a chemical plant or industrial environment.
• Proficient in SAP and Microsoft Excel.
• Must be 18 years or older and legally able to work in the U.S.
• Pass a drug screen, physical, and background check.

Responsibilities

• Communicate with customers and carriers regarding orders.
• Process customer orders and complete paperwork.
• Create and manage daily load schedules.
• Verify work instructions and schedule motor carriers.
• Investigate discrepancies and collaborate with internal teams.
• Schedule and verify motor carriers and inbound truck appointments, ensuring drivers are entered into required systems and are compliant prior to loading.
• Oversee that loaders are taking necessary customer samples and entering those samples into the inventory management system.
• Receive, process, and update customer orders in inventory systems (SAP, D365, NetSuite, WMS).
• Create and manage BOLs, pick lists, pick tickets, purchase orders, and shipment documents.
• Enter production data, update production plans, and reconcile inventory, shipments, and open issues daily.
• Monitor shipment receipts, perform warehouse transfers, and maintain accurate inventory records.
• Investigate and report discrepancies, supporting corrective action processes.
• Collaborate with internal teams and customers to support smooth daily operations.
• Cross-train within the department and complete daily reports and other tasks as assigned.
• Completes any other duties that may be assigned to complete the job.

Skills

Customer service experience

Strong communication skills

Attention to detail

Computer proficiency

Multi-tasking ability

Tools

SAP

Microsoft Excel

Job description

Experienced Customer Service Representative

PSC Group is now hiring a Logistics Customer Service Representative to join our team. The ideal candidate will have prior experience in a customer service, logistics, or industrial environment, along with strong communication skills, keen attention to detail, advanced computer proficiency, and the ability to effectively multi-task in a chemical plant setting.

Job Duties & Responsibilities:

• Communicate with customers, shippers (including those sending products via railcar), and carriers regarding orders and daily operations.
• Work in an industrial environment and follow all safety and operational procedures.
• Process customer orders using various computer inventory systems and complete all necessary paperwork.
• Create and manage daily load schedules, confirm load weights, and verify documentation, including bills of lading, before releasing drivers.
• Verify work instructions via customer data sheets.
• Red tag railcars if necessary.
• Schedule and verify motor carriers and inbound truck appointments, ensuring drivers are entered into required systems (including INA) and are compliant prior to loading.
• Oversee that loaders are taking necessary customer samples and entering those samples into the inventory management system.
• Receive, process, and update customer orders in inventory systems (SAP, D365, NetSuite, WMS).
• Create and manage BOLs, pick lists, pick tickets, purchase orders, and shipment documents.
• Enter production data, update production plans, and reconcile inventory, shipments, and open issues daily.
• Monitor shipment receipts, perform warehouse transfers, and maintain accurate inventory records.
• Investigate and report discrepancies, supporting corrective action processes.
• Collaborate with internal teams and customers to support smooth daily operations.
• Cross-train within the department and complete daily reports and other tasks as assigned.
• Completes any other duties that may be assigned to complete the job.

Job Qualifications:

• Prior experience working in a chemical plant, industrial or manufacturing work environment
• Must be proficient in SAP
• Must be proficient in Microsoft Excel
• May require a valid Driver's License, depending on work location
• 18 years or older and legally able to work in the U.S.
• Pass a drug screen, physical, and background check
• Wear all required PPE without restriction and pass any required medical exams
• Speak, write, read fluent English
• Regular on-site attendance and punctuality is required
• Previous military experience and proven ability to follow procedures is a plus.

Work Schedule:

Monday-Friday (in-office)