Customer Service Representative

PSC Group; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Life and disability insurance

401(k) plan

Paid time off

Bonuses

Training and development

On-Demand Pay

Job summary

PSC Group is seeking a Customer Service Representative to join our team. The ideal candidate will communicate effectively with shippers, maintain accurate load schedules, and manage orders in a chemical plant environment. Proficiency in Excel and familiarity with SAP are preferred.

The role involves on-site work, safety compliance, and coordination with carriers and lab staff to ensure accurate weight, documentation, and timely deliveries.

Qualifications

• Strong communication with internal teams and customers.
• Proficient in Microsoft Excel.
• Ability to pass pre-employment screenings (drug, background).

Responsibilities

• Communicate directly with shippers (customers sending products to the rail terminal via railcar).
• Work in an industrial environment.
• Process customer orders using various computer inventory systems and complete all necessary paperwork.
• Create and manage a daily load schedule.
• Schedule motor carriers.
• Verify work instructions via customer data sheets.
• Red tag railcars if necessary.
• Verify that motor carrier drivers are entered into the INA system prior to loading.
• Ensure proper weights of loads are met before releasing drivers and verify bill of laded.
• Oversee that loaders are taking necessary customer samples and entering those samples into the inventory management system.

Skills

Communication

Attention to detail

Multi-tasking

MS Excel

Tools

SAP

Job description

Posted Monday, August 3, 2026 at 5:00 AM

Customer Service Representative

PSC Group is now hiring a Customer Service Representative to join our team. The ideal candidate will have strong communication skills, keen attention to detail, advanced computer skills in all facets, and demonstrates the ability to multi-task in a chemical plant environment.

Job Duties & Responsibilities:

• Communicate directly with shippers (customers sending products to the rail terminal via railcar).
• Work in an industrial environment
• Process customer orders using various computer inventory systems and complete all necessary paperwork.
• Create and manage a daily load schedule
• Schedule motor carriers
• Verify work instructions via customer data sheets
• Red tag railcars if necessary
• Verify that motor carrier drivers are entered into the INA system prior to loading.
• Ensure proper weights of loads are met before releasing drivers and verify bill of laden
• Oversee that loaders are taking necessary customer samples and entering those samples into the inventory management system.

Job Qualifications:

• Prior experience utilizing SAP is preferred
• Prior experience working in a chemical plant, industrial or manufacturing work environment is a plus, but not required
• Must be proficient in Microsoft Excel
• May require a valid Driver’s License and / or a valid TWIC card, depending on work location
• 18 years or older and legally able to work in the U.S.
• Pass a drug screen, physical, and background check
• Wear all required PPE without restriction and pass any required medical exams
• Speak, write, read fluent English
• Regular on-site attendance and punctuality is required
• Previous military experience and proven ability to follow procedures is a plus.

Work Schedule:

Monday - Friday Day Shift (Some weekends required)

Why join the PSC team?

• Since 1952, PSC Group has had a strong reputation for quality service, safety, environmental protection, and taking care of our employees.
• We are a leader in product handling and site logistics for refineries, chemical producers, and marine transportation providers.
• The work we do makes a huge impact in our nation's economy. Check out our videos at PSC Group -Career Videos to learn more.
• Check out our online newsletter "The Connection" which contains articles about our work groups, recognition events, and achievements of our employees and their family members atPSC Group - Newsletter .
• Our Core Values serve as the foundation for all we do—how we conduct our business, serve our customers, and treat members of our PSC family. Learn more at PSC Group - Core Values .

Employee Benefits:

• Medical insurance options with the company paying a large portion of the premiums, including affordable dental and vision plans for employees and their families
• Company-paid life, short-term, and long-term disability insurance
• Matching 401(k) plan to help employees save money for retirement
• Vacation, sick leave, and holiday benefits (varies by work group)
• Incentives, discounts, and bonuses
• Industry-leading training and development programs
• On-Demand Pay, giving you early access to earned wages and more financial flexibility.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The above job description does not reflect all essential job functions or physical requirements.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

PSC Group, formerly known as Petroleum Service Corporation, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.