Customer Service Representative

Petroleum Service Corporation; New Orleans (LA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision plans

401(k) matching

Vacation and sick leave

Bonuses and incentives

Training and development programs

On-Demand Pay

Job summary

Petroleum Service Corporation is seeking a Customer Service Representative in New Orleans, Louisiana. The ideal candidate will have strong communication skills, attention to detail, and advanced computer skills, including Microsoft Excel. Responsibilities include processing customer orders, scheduling motor carriers, and ensuring proper handling of loads.

Benefits include medical insurance, life insurance, a 401(k) plan, and industry-leading training programs. Candidates must be able to pass a drug screen and background check.

Qualifications

• Prior experience in industrial or manufacturing environment is a plus.
• Valid Driver's License and/or TWIC card may be required.
• Must be 18 years or older and legally able to work in the U.S.
• Pass a drug screen, physical, and background check.
• Fluent in spoken and written English.
• Regular on-site attendance and punctuality are required.

Responsibilities

• Communicate directly with customers and shippers.
• Process customer orders and complete necessary paperwork.
• Create and manage daily load schedules.
• Ensure proper weights of loads are met before releasing drivers.
• Verify customer data sheets and enter samples into the inventory management system.

Skills

Communication skills

Attention to detail

Advanced computer skills

Multi-tasking

Proficient in Microsoft Excel

Experience using SAP

Job description

Customer Service Representative

Overview

PSC Group is hiring a Customer Service Representative to join our team. The ideal candidate will have strong communication skills, keen attention to detail, advanced computer skills in all facets, and demonstrate the ability to multi‑task in a chemical plant environment.

Job Duties & Responsibilities

• Communicate directly with shippers (customers sending products to the rail terminal via railcar).
• Work in an industrial environment.
• Process customer orders using various computer inventory systems and complete all necessary paperwork.
• Create and manage a daily load schedule.
• Schedule motor carriers.
• Verify work instructions via customer data sheets.
• Red tag railcars if necessary.
• Verify that motor carrier drivers are entered into the INA system prior to loading.
• Ensure proper weights of loads are met before releasing drivers and verify bill of laden.
• Oversee that loaders are taking necessary customer samples and entering those samples into the inventory management system.

Job Qualifications

• Prior experience utilizing SAP is preferred.
• Prior experience working in a chemical plant, industrial or manufacturing work environment is a plus, but not required.
• Must be proficient in Microsoft Excel.
• May require a valid Driver's License and / or a valid TWIC card, depending on work location.
• 18 years or older and legally able to work in the U.S.
• Pass a drug screen, physical, and background check.
• Wear all required PPE without restriction and pass any required medical exams.
• Speak, write, read fluent English.
• Regular on-site attendance and punctuality is required.
• Previous military experience and proven ability to follow procedures is a plus.

Work Schedule

Monday - Friday Day Shift (Some weekends required).

Employee Benefits

• Medical insurance options with the company paying a large portion of the premiums, including affordable dental and vision plans for employees and their families.
• Company‑paid life, short‑term, and long‑term disability insurance.
• Matching 401(k) plan to help employees save money for retirement.
• Vacation, sick leave, and holiday benefits (varies by work group).
• Incentives, discounts, and bonuses.
• Industry‑leading training and development programs.
• On‑Demand Pay, giving you early access to earned wages and more financial flexibility.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The above job description does not reflect all essential job functions or physical requirements.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

PSC Group, formerly known as Petroleum Service Corporation, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.