Experienced Customer Service Representative

PSC Group; Baytown (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

PSC Group in Baytown, TX is seeking an experienced Customer Service Representative to support logistics operations in a chemical plant environment. The role focuses on coordinating orders, loads, and documentation while collaborating with customers, shippers, and carriers to ensure smooth daily operations.

Ideal candidates will have experience in customer service within logistics or industrial settings, strong communication skills, and proficiency in SAP and Microsoft Excel.

Qualifications

• Experience in a chemical plant or industrial environment.
• Proficient in SAP.
• Proficient in Microsoft Excel.
• May require a valid Driver’s License depending on work location.
• 18 years or older and legally able to work in the U.S.
• Pass a drug screen, physical, and background check.
• Speak, read, write fluent English.
• Regular on-site attendance and punctuality is required.
• Previous military experience and proven ability to follow procedures is a plus.

Responsibilities

• Communicate with customers, shippers, and carriers regarding orders and daily operations.
• Work in an industrial environment and follow all safety and operations procedures.
• Process customer orders in inventory systems and complete paperwork.
• Create and manage daily load schedules and verify documentation before releasing drivers.
• Verify work instructions via customer data sheets and ensure accuracy.

Skills

Communication skills

Attention to detail

Multi-tasking

Fluent English

Education

High school diploma or equivalent

Tools

SAP

Microsoft Excel

Job description

Experienced Customer Service Representative

Baytown, TX, USA

Job Description

Posted Friday, July 31, 2026 at 4:00 AM

Experienced Customer Service Representative

PSC Group is now hiring a Logistics Customer Service Representativeto join our team . The ideal candidate will have prior experience in a customer service, logistics, or industrial environment, along with strong communication skills, keen attention to detail, advanced computer proficiency, and the ability to effectively multi-task in a chemical plant setting.

Job Duties & Responsibilities:

• Communicate with customers, shippers (including those sending products via railcar), and carriers regarding orders and daily operations.
• Work in an industrial environment and follow all safety and operational procedures.
• Process customer orders using various computer inventory systems and complete all necessary paperwork.
• Create and manage daily load schedules, confirm load weights, and verify documentation, including bills of lading, before releasing drivers.
• Verify work instructions via customer data sheets
• Red tag railcars if necessary
• Schedule and verify motor carriers and inbound truck appointments, ensuring drivers are entered into required systems (including INA) and are compliant prior to loading.
• Oversee that loaders are taking necessary customer samples and entering those samples into the inventory management system
• Receive, process, and update customer orders in inventory systems (SAP, D365, NetSuite, WMS).
• Create and manage BOLs, pick lists, pick tickets, purchase orders, and shipment documents.
• Enter production data, update production plans, and reconcile inventory, shipments, and open issues daily.
• Monitor shipment receipts, perform warehouse transfers, and maintain accurate inventory records.
• Investigate and report discrepancies, supporting corrective action processes.
• Collaborate with internal teams and customers to support smooth daily operations.
• Cross-train within the department and complete daily reports and other tasks as assigned.
• Completes any other duties that may be assigned to complete the job

Job Qualifications:

• Prior experience working in a chemical plant, industrial or manufacturing work environment
• Must be proficient in SAP
• Must be proficient in Microsoft Excel
• May require a valid Driver’s License, depending on work location
• 18 years or older and legally able to work in the U.S.
• Pass a drug screen, physical, and background check
• Wear all required PPE without restriction and pass any required medical exams
• Speak, write, read fluent English
• Regular on-site attendance and punctuality is required
• Previous military experience and proven ability to follow procedures is a plus.