Experienced Customer Service Associate

Conduent Legal & Compliance Solutions, LLC; Dearborn (MI); Hybrid; USD 35,000 - 45,000; Full time

Job summary

A leading company in legal and compliance solutions is seeking an Experienced Customer Service Associate to support operations and provide excellent service. Candidates should demonstrate strong attention to detail and possess solid organizational skills. The role includes administrative tasks, customer interactions, and maintaining accurate case documentation in a hybrid working environment.

Benefits

Medical, dental, and vision benefits

Consistent work schedule

Paid training

Qualifications

• High school diploma or equivalent required.
• Experience in administrative or customer support roles.
• Proficient in Microsoft Office Suite, especially Outlook, Excel, Word.

Responsibilities

• Support operations with administrative and customer-related tasks.
• Generate and review reports based on specific criteria.
• Handle incoming courier deliveries and organize digital records.

Skills

Attention to detail

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Experienced Customer Service Associate

Hybrid

Hours: Monday - Friday (8-hour shift)

About the Experienced Customer Service Associate role:
The Experienced Customer Service Associate plays a vital role in supporting operations by executing administrative and customer-related tasks with accuracy and efficiency. This position primarily involves working in client environments to generate and review reports, conduct vehicle document research based on specific criteria (such as VINs, vehicle types, and model years), and handle various ad hoc administrative requests.

The role also includes handling incoming courier deliveries, processing and distributing mail, and organizing digital records to ensure case documentation is complete and accurately maintained.

Our Experienced Customer Service Associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.

Requirements:
We’re looking for people with a passion for customer service, natural empathy, and the determination to deliver a comprehensive resolution. To be successful in this role, you will have:

• High school diploma or equivalent
• Administrative or customer support experience in a professional environment.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite (especially Outlook, Excel, and Word).
• Experience working in client-facing systems and handling confidential data securely.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines with minimal supervision.

Below is what you’ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!

• Apply to the role and provide your basic profile information (2 minutes)
• Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes).
• If you qualify for the role, a recruiter will reach out to discuss the opportunity!

We offer excellent benefits (medical, dental, vision), a consistent work schedule, paid training, and a great work environment.

We are currently NOT hiring in the following geographies: States: AK, CA, CT, HI, MA, IL, MT & NY.
Metro Areas: MN- Minneapolis, IL- Chicago, NY- New York City, OR- Portland, MD- Montgomery County, WA- Seattle, Washington, DC, CO- Denver.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $35,280 - $44,100.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment [e-mail] may alsoclick here to access Conduent's ADAAA Accommodation Policy.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment [e-mail] may alsoclick here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.