Customer Service Representative-I (Medical Billing Call Center Customer Service Representative)[...]

Trinity Health; Farmington Hills (MI); Remote; USD 10,000 - 60,000; Full time

Job summary

Une opportunité passionnante chez Trinity Health pour un poste de Service Associate. Vous serez responsable de l'assistance aux patients dans la résolution des problèmes de facturation dans un environnement de santé dynamique et collaboratif. Ce rôle offre une grande flexibilité de travail à distance et un potentiel d'avancement dans votre carrière.

Benefits

Opportunity for career advancement

Supportive work environment

Flexible remote work

Qualifications

• Minimum 1 an d'expérience dans un cycle de revenus en milieu de santé.
• Compétences en communication verbale et écrite excellentes.
• Compréhension de base de Microsoft Office, y compris Outlook, Word, PowerPoint et Excel.

Responsibilities

• Réaliser des activités de service client liées aux demandes de facturation.
• Documenter les plaintes et interactions des clients dans les systèmes appropriés.
• Assurer une communication réussie et un suivi en temps opportun.

Skills

Customer Service

Communication

Organizational Skills

Education

High school diploma or Associate's degree

Tools

Microsoft Office

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $28.26
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere
- Supportive and collaborative work environment
- Chance to make a positive impact on patient satisfaction and billing resolution

What to Expect (Job Responsibilities):
- Perform customer service activities related to self-pay and insurance billing inquiries as part of the revenue cycle process
- Assist patients in resolving billing issues, including setting up payment plans and responding to inquiries
- Document customer complaints and interactions in appropriate systems and provide detailed reports
- Track trends in customer service encounters and recommend resolutions to the supervisor
- Ensure timely communication and follow-up related to customer service activities

What is Required (Qualifications):
- High school diploma or Associate's degree in Accounting, Business Administration, or related field
- At least one (1) year of experience in revenue cycle functions within a healthcare environment
- Previous service/call center experience with strong customer service skills
- Excellent verbal and written communication skills, along with strong organizational abilities
- Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel

How to Stand Out (Preferred Qualifications):
- Experience in a complex, multi-site healthcare environment
- Completion of regulatory/mandatory certifications and skills validation competencies
- Ability to operate in a collaborative, shared leadership environment

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #BillingResolution

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