Experienced CSR: Order Fulfillment & Customer Success

The Gund Company - Amsterdam; Wallins Corners (NY); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

PTO and holidays

Comprehensive benefits package

401(k) plan with employer match

ESOP

Ongoing training and development

Job summary

The Gund Company is looking for an Experienced Customer Service Representative to join our growing team. This role focuses on managing the full order fulfillment process, handling inquiries, and coordinating with internal teams to meet customer needs.

Based in a primarily office environment, the CSR coordinates order processing, quotes, and orders in our ERP-CRM system, ensuring accuracy and timely responses.

Qualifications

• Requires high school graduate reading, communication, math and problem-solving skills with 2+ years’ experience.
• College degree in business or equivalent experience with formal training, preferred.
• Familiarity with reading and interpreting technical drawings.
• Proficiency with Windows based software including Microsoft Office Applications

Responsibilities

• Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.
• Navigate through ERP-CRM software and database systems to enter quotes and customer orders as well as maintain and update software with customer notations (SSC-Sales, Service, Calls).
• Accurately respond to customer inquiries and quote requests in an expeditious and complete manner.
• Build relationships with TGC's customer base to fully understand the customer’s requirements, communicate them to our production and sales team.
• Manage customer inventory requirements through use of Purchase Requisition Process.

Skills

Communication

Reading skills

Math skills

Problem solving

Education

High school diploma

Business degree or equivalent

Tools

ERP-CRM software

MS Office

Job description

The Gund Company is looking for an Experienced Customer Service Representative to join our growing team. This role focuses on managing the full order fulfillment process, handling inquiries, and coordinating with internal teams to meet customer needs.

Based in a primarily office environment, the CSR coordinates order processing, quotes, and orders in our ERP-CRM system, ensuring accuracy and timely responses.