Experienced Customer Service Representative

The Gund Company - Amsterdam; Wallins Corners (NY); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

PTO and holidays

Comprehensive benefits package

401(k) plan with employer match

ESOP

Ongoing training and development

Job summary

The Gund Company is looking for an Experienced Customer Service Representative to join our growing team. This role focuses on managing the full order fulfillment process, handling inquiries, and coordinating with internal teams to meet customer needs.

Based in a primarily office environment, the CSR coordinates order processing, quotes, and orders in our ERP-CRM system, ensuring accuracy and timely responses.

Qualifications

• Requires high school graduate reading, communication, math and problem-solving skills with 2+ years’ experience.
• College degree in business or equivalent experience with formal training, preferred.
• Familiarity with reading and interpreting technical drawings.
• Proficiency with Windows based software including Microsoft Office Applications

Responsibilities

• Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.
• Navigate through ERP-CRM software and database systems to enter quotes and customer orders as well as maintain and update software with customer notations (SSC-Sales, Service, Calls).
• Accurately respond to customer inquiries and quote requests in an expeditious and complete manner.
• Build relationships with TGC's customer base to fully understand the customer’s requirements, communicate them to our production and sales team.
• Manage customer inventory requirements through use of Purchase Requisition Process.

Skills

Communication

Reading skills

Math skills

Problem solving

Education

High school diploma

Business degree or equivalent

Tools

ERP-CRM software

MS Office

Job description

Description

The Gund Company is looking for an Experienced Customer Service Representative to join our growing team! If you're ready for a new opportunity with room to grow, a great culture, and a team that values what you bring to the table, this could be the perfect fit!

Shift:1st

Hourly Wage: $25.00-$32.68

About The Gund Company

The Gund Company, a leader in engineered material solutions, specializes in customized electrical insulation products. With 16 global facilities, we pride ourselves on delivering high-quality products and excellent customer service. We are currently seeking a Experienced Customer Service Representative Coordinator to join our team.

Job Summary Customer Service Representative

As a Customer Service Representative Coordinator, you are responsible for managing the full order fulfillment process to ensure complete customer satisfaction. This includes processing orders, handling customer inquiries, and working with internal teams to meet customer needs. As a CSR Order Fulfillment Coordinator, this role requires strong communication skills, attention to detail, and the ability to work independently with minimal supervision.

Key Responsibilities Customer Service Representative

• Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.
• Navigate through ERP-CRM software and database systems to enter quotes and customer orders as well as maintain and update software with customer notations (SSC-Sales, Service, Calls).
• Accurately respond to customer inquiries and quote requests in an expeditious and complete manner.
• Build relationships with TGC's customer base to fully understand the customer’s requirements, communicate them to our production and sales team.
• Manage customer inventory requirements through use of Purchase Requisition Process.

Requirements

• Requires high school graduate reading, communication, math and problem-solving skills with 2+ years’ experience.
• College degree in business or equivalent experience with formal training, preferred.
• Flexibility to work overtime and adjust to emergency production needs.
• Other duties as assigned.

Preferred:

• Previous experience in a manufacturing environment.
• Familiarity with reading and interpreting technical drawings.
• Proficiency with Windows based software including Microsoft Office Applications

Work Environment Customer Service Representative

• This role is primarily performed in an office-based setting.
• Occasional work on the manufacturing floor may be required, with proper PPE provided and required.
• The position may involve repetitive tasks, including sitting, standing, walking, using hands and fingers, as well as talking and hearing.

Benefits

• Paid Time Off (PTO) and Paid Holidays
• Comprehensive benefits package (Health, Dental, Vision, Life, Disability).
• 401(k) plan with a 50% employer match.
• Employee Stock Ownership Plan (ESOP).
• Ongoing training and development programs.

Reasonable accommodation(s) for may be made to enable individuals with disabilities to perform the essential functions of the position of Customer Service Representative.

EEO Statement: It is the policy of The Gund Company to recruit, hire, train, and promote employees without discrimination.