Experienced Call Center Recruiter

MCI; Mesilla (NM); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Fun Work Environment

Casual Dress Code

Job summary

MCI is looking for a skilled recruitment manager to oversee the full-cycle recruitment of contact center roles. You will source candidates, conduct interviews, and collaborate with hiring managers to understand staffing needs.

The ideal candidate will have a degree in Human Resources or Psychology, along with at least 3 years of experience in a BPO or high-volume recruitment environment. Strong organizational skills and familiarity with ATS tools are key requirements.

Qualifications

• 3+ years of recruitment experience in a BPO or high-volume environment.
• Ability to manage multiple roles and deadlines.

Responsibilities

• Manage full-cycle recruitment for contact center roles.
• Source candidates through job boards, social media, and referrals.
• Conduct interviews, assessments, and background checks.

Skills

Strong sourcing skills

Interviewing skills

Organizational skills

Education

Diploma or Bachelor’s degree in Human Resources, Psychology, or a related field

Tools

ATS and recruitment tools

Job description

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

Key Responsibilities

• Manage full-cycle recruitment for contact center roles.
• Source candidates through job boards, social media, and referrals.
• Conduct interviews, assessments, and background checks.
• Coordinate with hiring managers to understand staffing needs.
• Maintain accurate recruitment records and reports.
• Support employer branding and recruitment marketing efforts.
• Ensure a positive candidate experience throughout the hiring process.

Eligibility and Qualifications

• Diploma or Bachelor’s degree in Human Resources, Psychology, or a related field.
• 3+ years of recruitment experience in a BPO or high‑volume environment.
• Strong sourcing, interviewing, and organizational skills.
• Familiarity with ATS and recruitment tools.
• Ability to manage multiple roles and deadlines.

Compensation & Benefits

• Paid Time Off – Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards – Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars.
• Health Benefits – Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings – Secure your future with retirement savings programs, where available.
• Disability Insurance – Short‑term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance – Access life insurance options to safeguard your loved ones.
• Supplemental Insurance – Accident and critical illness insurance.
• Career Growth – With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training – Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment – Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code – Be comfortable while you work.

Physical Job Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects; move objects from place to place; hold onto objects; and move or exert force up to forty (40) pounds.

Location and Work Authorization

• Must be authorized to work in the country where the job is based.

Background and Screening Requirements

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Equal Employment Opportunity

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI’s commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.