Experienced Budtender – Cannabis Retail Specialist

Serenity Greens; City of Poughkeepsie (NY); On-site; USD 23,000 - 26,000; Full time

Job summary

Serenity Greens is seeking an experienced Budtender / Cannabis Retail Sales Associate for its New York dispensary. The role requires cannabis retail expertise, strong product knowledge, and a commitment to delivering exceptional customer service in a regulated environment.

You will educate customers on products, drive sales, and support daily dispensary operations while adhering to New York State cannabis regulations.

Qualifications

• Minimum 2 years of experience in licensed cannabis dispensary or regulated cannabis retail environment.
• Must be at least 21 years of age.
• High school diploma or equivalent.
• Strong knowledge of cannabis products, cannabinoids, terpenes, potency, and consumption methods.
• Experience using cannabis retail POS and inventory management systems.
• Demonstrated experience in retail sales, customer service, and cash handling.
• Familiarity with cannabis retail compliance requirements and age-verification procedures.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail, reliability, and professionalism.
• Ability to work independently and collaboratively in a fast-paced retail environment.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional customer service in a welcoming, professional retail environment.
• Educate customers about cannabis products, including flower, pre-rolls, edibles, concentrates, tinctures, and vaporizers.
• Provide knowledgeable product recommendations based on customer preferences and experience levels.
• Understand cannabinoids, terpenes, potency, product formulations, and consumption methods.
• Build long-term customer relationships and encourage repeat business.
• Meet individual and store sales objectives through excellent service and product knowledge.
• Handle customer concerns and resolve issues professionally.
• Accurately process transactions using cannabis retail POS systems.
• Maintain accurate cash drawers and follow cash-handling procedures.
• Assist with inventory management, product receiving, stock rotation, and inventory reconciliation.
• Maintain organized, clean, and properly stocked product displays.
• Support daily opening and closing procedures.
• Identify inventory discrepancies and communicate operational concerns to management.
• Assist with merchandising, promotional initiatives, and store performance improvements.
• Follow all applicable New York State Office of Cannabis Management regulations and dispensary operating procedures.
• Properly verify customer identification and age before completing sales.
• Understand cannabis purchase limits, product restrictions, and responsible sales practices.
• Maintain accurate transaction and inventory records in accordance with applicable requirements.
• Follow all security, product-handling, and loss-prevention procedures.
• Complete required compliance and Responsible Workforce Training.

Skills

Cannabis dispensary experience

Customer service

Retail sales

Cash handling

Product knowledge

Education

High school diploma or equivalent

Tools

Dutchie POS

Job description

Serenity Greens is seeking an experienced Budtender / Cannabis Retail Sales Associate for its New York dispensary. The role requires cannabis retail expertise, strong product knowledge, and a commitment to delivering exceptional customer service in a regulated environment.

You will educate customers on products, drive sales, and support daily dispensary operations while adhering to New York State cannabis regulations.