Cannabis Budtender: Customer Experience Lead

PharmaCann; Buffalo (NY); On-site; USD 22,000 - 31,000; Full time

Job summary

PharmaCann is hiring a Budtender in New York (Buffalo) to deliver an exceptional customer experience and educate customers on cannabis products. You will work to meet sales targets, maintain product knowledge, and uphold compliance and safety standards in a fast-paced retail setting.

The role requires reliable scheduling including weekends and holidays, strong communication, and a customer-service mindset to build loyalty and trust within the community.

Qualifications

• 21 years of age or as state law requires
• High school diploma required
• 2+ years of customer service in fast-paced retail
• Strong data interpretation and numerical skills
• Proven ability to manage a register accurately

Responsibilities

• Meet and exceed personal sales KPI goals.
• Contribute to a hospitable, compliant retail environment.
• Lead in delivering PharmaCann's hospitality program.
• Drive repeat business through local networking and loyalty building.
• Stay informed on products, cannabis laws, and usage.
• Handle customer transactions with accuracy and care.
• Follow dispensary protocols including safety procedures.

Skills

Customer service

Sales skills

Communication

Data analysis

Cash handling

Computer skills

Education

High School diploma

Tools

Point of Sale

Job description

PharmaCann is hiring a Budtender in New York (Buffalo) to deliver an exceptional customer experience and educate customers on cannabis products. You will work to meet sales targets, maintain product knowledge, and uphold compliance and safety standards in a fast-paced retail setting.

The role requires reliable scheduling including weekends and holidays, strong communication, and a customer-service mindset to build loyalty and trust within the community.