Experienced Automotive Service Consultant

Mills Automotive Group; Fort Mill (SC); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Daily cash spiffs

Health & Dental coverage

401(k) plan

Paid time off

Flexible scheduling

Career growth

Job summary

Mills Auto Group is seeking a high performing Automotive Service Consultant to join our growing team. If you consider yourself the best, and want to work with the best, we’d love to talk to you! We provide unmatched career growth, industry-leading pay, and a culture that rewards excellence.

You’ll deliver top performance and CSI scores in a fast-paced environment. Responsibilities include greeting customers, documenting symptoms, preparing labor and parts cost estimates, and communicating repair

Qualifications

• Proven success: track record of delivering exceptional customer satisfaction.
• Experience as a Service Advisor or similar role.
• Growth-oriented mindset and long-term career focus.

Responsibilities

• Maintain manufacturer knowledge and training.
• Warmly greet customers and collect vehicle information.
• Document symptoms accurately as described by customers.
• Provide maintenance recommendations based on age, mileage, and history.
• Prepare detailed labor and parts cost estimates.
• Communicate repair progress and provide regular updates to customers.
• Verify invoices align with services performed and explain charges.

Skills

Customer service

Service advisor experience

Energy and drive

Integrity

Growth mindset

Job description

Stateline CDJR is seeking a high performing customer-focused Automotive Service Consultant to join our growing team. If you consider yourself the best, and want to work with the best, we’d love to talk to you! Our family-oriented, well-established dealership is expanding, and we provide unmatched career growth, industry-leading pay, and a culture that values and rewards excellence. If you have a proven record of top performance, be prepared to provide performance reports showcasing your productivity, performance, and customer satisfaction (CSI)—we believe in rewarding results! We offer a temperature-controlled shop and a team-oriented environment. If you’re passionate about creating a unique and positive experience for customers, this is the opportunity for you.

What We Offer

• Daily cash spiffs!
• Comprehensive Benefits: Health, Dental, and Medical coverage
• Financial Security: 401(k) retirement plan
• Work-Life Balance: Paid time off and flexible scheduling
• Career Growth: Opportunities to grow within a family-owned organization that promotes from within

Key Responsibilities

• Maintain manufacturer training and knowledge.
• Warmly greet customers upon arrival and obtain their vehicle information
• Accurately document vehicle symptoms as described by customers
• Provide maintenance recommendations based on age, mileage, and service history
• Prepare detailed cost estimates for labor and parts
• Communicate repair progress to customers and maintain regular updates
• Verify final invoices align with services performed
• Explain all completed work and associated charges to customers

What We’re Looking For

• Proven Success: A track record of delivering exceptional customer satisfaction
• Experience: Previous experience as a Service Advisor, Service Consultant, or Assistant Lane Manager is required
• Energy and Drive: A high level of enthusiasm and a commitment to excellence
• Integrity: A professional demeanor and strong ethical standards
• Growth-Oriented: A desire for a long-term career with opportunities for advancement

Why Join Mills Auto Group?

As a family-owned business, Mills Auto Group has grown from a single dealership to 35 locations. We take pride in recognizing and promoting talent within our team. Many of our leaders started in entry-level roles, and we’re committed to helping you grow your career. If you’re ready to join a dealership that values its employees and customers alike,