Experienced Automotive Service Advisor

Advantage-Chevrolet-of-Bridgeview; Bridgeview (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay with bonus

Health, dental, and vision insurance

401(k) plan with company match

Paid time off and holidays

Ongoing training and development

Supportive and team-oriented

Job summary

Advantage Chevrolet of Bridgeview is seeking an experienced Service Advisor to act as the liaison between customers and the service department. You will ensure a seamless, professional experience from scheduling to completion, while aiming for high CSI scores through exceptional service.

Responsibilities include greeting customers, documenting service requests, communicating with technicians, and providing accurate estimates and timelines.

Qualifications

• Minimum of 2 years of experience as a Service Advisor or similar role.
• GM experience is preferred, but not required.
• Proven ability to maintain high customer satisfaction ratings (CSI).
• Strong communication and interpersonal skills.
• Working knowledge of automotive repair and maintenance.
• AutoMate and XTime software experience a plus.
• Valid driver’s license.

Responsibilities

• Greet customers promptly and professionally
• Understand customer concerns and accurately document service requests
• Communicate with technicians and relay findings and recommendations to customers
• Provide accurate estimates and timelines for repairs and maintenance
• Promote additional services based on vehicle needs
• Maintain strong customer relationships and follow up on service satisfaction
• Help maintain and improve high CSI scores

Skills

2 years experience

CSI scores

Communication skills

Automotive knowledge

AutoMate

XTime

Valid driver's license

Tools

AutoMate

XTime

Job description

About Us:

Advantage Chevrolet of Bridgeview is a trusted dealership committed to delivering outstanding customer service and high-quality automotive care. We are currently seeking an experienced and motivated Service Advisor to join our team. This is a great opportunity to grow your career in a fast-paced, supportive environment.

Position Summary:

As a Service Advisor, you will be the liaison between our customers and the service department. Your role will be to ensure every customer has a seamless and professional experience, from scheduling service to the completion of work. We’re looking for someone who is results-driven and focused on delivering high CSI scores through exceptional service.

Responsibilities:

• Greet customers promptly and professionally
• Understand customer concerns and accurately document service requests
• Communicate with technicians and relay findings and recommendations to customers
• Provide accurate estimates and timelines for repairs and maintenance
• Promote additional services based on vehicle needs
• Maintain strong customer relationships and follow up on service satisfactionHelp maintain and improve high CSI scores

Qualifications:

• Minimum of 2 years of experience as a Service Advisor or similar role
• GM (General Motors) experience is preferred, but not required
• Proven ability to maintain high customer satisfaction ratings (CSI)
• Strong communication and interpersonal skills
• Working knowledge of automotive repair and maintenance
• AutoMate and XTime software experience a plus
• Valid driver’s license

What We Offer:

• Competitive pay with bonus opportunities
• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Ongoing training and development
• Supportive and team-oriented environment

Join the Advantage Chevrolet Bridgeview family and help us drive customer satisfaction to the next level.