Experienced Auto Service Advisor - Customer-Focused CSI

The Stanley Auto Group; Waco (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare benefits

PTO (up to 19 days)

Referral discount

Vehicle purchase discounts

Life Insurance (Company-paid)

Long-Term Disability

Community environment

Job summary

The Stanley Auto Group is seeking an experienced Service Advisor for Stanley Ford McGregor to serve as the key liaison between customers and the service department. You will explain repairs, schedule service, and ensure high-quality, CSI-driven service experiences.

Ideal candidates have prior service-advisor or selling experience, strong communication skills, and a passion for customer service. This on-site role offers competitive compensation and benefits.

Qualifications

• Prior Service Advisor or Selling Experience required.
• Ford Certifications Preferred.
• High School Diploma or equivalent.
• Valid driver’s license with a safe driving record.
• Excellent communication and interpersonal skills.
• Proficiency with computers and various software programs.
• A genuine passion for customer service.
• Ability to pass a background check and drug screen.

Responsibilities

• Maintain a professional appearance and a clean, organized work area.
• Demonstrate high integrity and a strong commitment to teamwork.
• Be reliable and punctual.

Skills

Customer service

Sales experience

Communication skills

Technical aptitude

Education

High School Diploma or equivalent

Tools

CRM software

Dealer software

Computers

Job description

The Stanley Auto Group is seeking an experienced Service Advisor for Stanley Ford McGregor to serve as the key liaison between customers and the service department. You will explain repairs, schedule service, and ensure high-quality, CSI-driven service experiences.

Ideal candidates have prior service-advisor or selling experience, strong communication skills, and a passion for customer service. This on-site role offers competitive compensation and benefits.