Experienced Auto Glass Installation Technician

Jobtailor; Connecticut; On-site; USD 38,000 - 58,000; Full time

Job summary

Safelite is recruiting an automotive glass technician to perform repair and replacement services at Safelite Shop or Mobile Shop locations. The role emphasizes safety, quality workmanship, and outstanding customer service, with calibration of safety systems and use of Safelite tools.

The candidate should hold Safelite SafeTech certification, be at least 18, have a valid driver’s license, and be able to lift up to 50 pounds.

Qualifications

• High School Diploma GED/Equivalent Preferred.
• Valid state-issued driver's license to operate a company vehicle.
• Safelite SafeTech certification required.
• Must be 18 years of age or older.
• Ability to lift up to 50 pounds occasionally and 35 pounds regularly.
• Ability to stand, bend and twist for extended periods.
• Ability to use hand and power tools safely and effectively.
• Ability to operate a motor vehicle and be monitored via in-cab camera.

Responsibilities

• Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Shop in the most efficient manner, focusing on safety, quality and exceptional customer service.
• Clean customer vehicles after every job.
• Recalibrating automotive safety systems, including trouble-shooting and diagnostic testing.
• Proficiently operate Safelite’s tools and technologies (True Seal®, Ezi-Wire™, GTS, MRM).
• Safely operate company and customer vehicles throughout the workday.
• Communicate with customers in person, by text, and on the phone; promote Safelite services.
• Performs other duties as assigned.
• Comply with all policies and standards.

Skills

Customer Service

Problem-Solving

Communication Skills

Professionalism

Ability to Work Under Pressure

Education

High School Diploma or GED

Tools

True Seal®

Ezi-Wire™

Glass Table System (GTS)

MRM Technology

In-Cab Vehicle Safety Camera

Job description

• Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service.
• Clean customer vehicles after every job.
• Recalibrating automotive safety systems, including trouble-shooting and completing diagnostic testing.
• Proficiently operate Safelite’s tools and technologies, including: True Seal®, Ezi-Wire™, Glass Table System (GTS), chemicals (as required bv the “Safelite Way of Fitting”, work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with all scheduled customers in‑person, via text, and on the phone; present, promote and sell Safelite promotional items and services to customers.
• Performs other duties as assigned.
• Complies with all policies and standards.

Requirements

• High School Diploma GED/Equivalent Preferred.
• Valid state-issued driver’s license any other license(s) (as required by federal, state and local laws) to operate a company vehicle. Required.
• Safelite SafeTech™ certification Required.
• Must be 18 years of age or older. Required.
• Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, bend and twist body.
• Ability to use a variety of hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in‑cab vehicle safety camera / video surveillance technology.
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations.
• Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods.
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting”.
• Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs.
• Proficiency in using computerized diagnostic tools to complete recalibrations and trouble‑shoot issues.
• Problem‑solving and ability to trouble‑shoot issues, independently and collaboratively.
• Ability to read, write and interpret the English language and technical directions.
• Ability to communicate orally (via phone) and written (via computer or other electronic means).
• Ability to maintain a professional appearance, adhering to Company uniform and PPE policies.
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures).

Core Competencies

Demonstrates expertise in vehicle glass repair and replacement, including proficiency in recalibrating automotive safety systems and using specialized tools and technologies. Committed to delivering exceptional customer service while adhering to safety and quality standards.

Highest-signal resume keywords

• Safelite SafeTech™ Certification
• Recalibrating Automotive Safety Systems
• Proficient in Using Computerized Diagnostic Tools
• Valid State‑Issued Driver’s License
• Ability to Lift and Carry Up to 50 Pounds

ATS Optimization Keywords

Hard Skills

• Vehicle Glass Repair
• Recalibration
• Troubleshooting
• Using Hand Tools
• Using Power Tools
• Operating Motor Vehicles
• Using Diagnostic Tools
• Working with Chemicals
• Cleaning Vehicles
• Customer Administration Systems

Soft Skills

• Exceptional Customer Service
• Problem‑Solving
• Communication Skills
• Professionalism
• Ability to Work Under Pressure

Certifications & Qualifications

• Safelite SafeTech™ Certification

Industry Keywords

• Automotive Safety Systems
• Vehicle Repair
• Customer Service
• Safety Standards
• Flammable Chemicals

Tools & Technologies

• True Seal®
• Ezi-Wire™
• Glass Table System (GTS)
• Mobile Resource Management (MRM) Technology
• In‑Cab Vehicle Safety Camera