Auto Glass Technician

Jobtailor; San Antonio (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Safelite in San Antonio, TX is seeking a Glass Technician to perform vehicle glass repair and replacement, focusing on safety and quality. You will also recalibrate safety systems and operate Safelite tools.

The role requires Safelite SafeTech certification, a valid driver’s license, ability to lift up to 50 pounds, and excellent customer service while maintaining company standards.

Qualifications

• High School Diploma or GED/Equivalent preferred.
• Valid state driver's license to operate a company vehicle.
• Safelite SafeTech certification required.
• Must be 18 years or older.
• Ability to lift up to 50 pounds and stand for extended periods.
• Ability to work in various weather conditions.

Responsibilities

• Provide vehicle glass repair and replacement with focus on safety, quality and customer service.
• Recalibrate automotive safety systems, troubleshoot and complete diagnostic tests.
• Operate Safelite tools and technologies (True Seal, Ezi-Wire, GTS, MRM) and related systems.
• Safely operate company and customer vehicles during the workday.
• Communicate with customers in person, by text, and by phone; promote Safelite services and items.
• Perform other duties as assigned and comply with policies.

Skills

Customer service

Problem-solving

Communication

Safety-consciousness

Troubleshooting

Education

High School Diploma or GED

Tools

True Seal®

Ezi-Wire™

Glass Table System (GTS)

Mobile Resource Management (MRM) Technology

Job description

• Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service. Clean customer vehicles after every job.
• Recalibrating automotive safety systems, including trouble-shooting and completing diagnostic testing.
• Proficiently operate Safelite’s tools and technologies, including: True Seal®, Ezi-Wire™, Glass Table System (GTS), chemicals (as required by the “Safelite Way of Fitting”, work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with all scheduled customers in-person, via text, and on the phone; present, promote and sell Safelite promotional items and services to customers.
• Performs other duties as assigned
• Complies with all policies and standards

Requirements

• High School Diploma GED/Equivalent Preferred
• Valid state-issued driver’s license any other license(s) (as required by federal, state and local laws) to operate a company vehicle. Required
• Safelite SafeTech™ certification Required
• Must be 18 years of age or older. Required
• Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds
• Ability to stand for extended periods, work in tight spaces, bend and twist body
• Ability to use a variety of hand tools and power tools safely and effectively
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in-cab vehicle safety camera / video surveillance technology
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
• Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting”
• Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs
• Proficiency in using computerized diagnostic tools to complete recalibrations and trouble-shoot issues
• Problem-solving and ability to trouble-shoot issues, independently and collaboratively
• Ability to read, write and interpret the English language and technical directions
• Ability to communicate orally (via phone) and written (via computer or other electronic means)
• Ability to maintain a professional appearance, adhering to Company uniform and PPE policies
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)

Core Competencies

Demonstrates expertise in vehicle glass repair and replacement, including proficiency in recalibrating automotive safety systems and using specialized tools and technologies. Committed to delivering exceptional customer service while adhering to safety and quality standards.

Highest-signal resume keywords

• Safelite SafeTech™ Certification
• Proficient in Using Computerized Diagnostic Tools
• Ability to Operate a Motor Vehicle Safely
• Experience with Hand Tools and Power Tools
• Strong Problem-Solving Skills

ATS Optimization Keywords

Hard Skills

• Vehicle Glass Repair
• Recalibrating Automotive Safety Systems
• Using Hand Tools
• Using Power Tools
• Troubleshooting
• Diagnostic Testing
• Lifting and Carrying Up to 50 Pounds
• Working with Chemicals
• Reading Technical Directions
• Operating Company Vehicles

Soft Skills

• Exceptional Customer Service
• Professionalism
• Communication Skills
• Ability to Work Under Pressure
• Flexibility

Certifications & Qualifications

• High School Diploma or GED
• Valid State-Issued Driver’s License
• Safelite SafeTech™ Certification

Industry Keywords

• Automotive Safety Systems
• Customer Administration Systems
• Flammable Chemicals
• PPE Policies
• Safelite Way of Fitting

Tools & Technologies

• True Seal®
• Ezi-Wire™
• Glass Table System (GTS)
• Mobile Resource Management (MRM) Technology
• In-Cab Vehicle Safety Camera