Experienced Account Manager (eCommerce logistics)

Amrecco; Los Angeles (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Amrecco, based in Los Angeles, seeks an experienced Account Manager to manage and grow existing customer relationships in a global eCommerce logistics context. The role emphasizes building long-term partnerships and delivering exceptional service, with bilingual English/Mandarin preferred.

You will manage accounts, conduct business reviews, identify upsell opportunities, and coordinate with Operations/CS to resolve issues, ensuring high customer satisfaction and renewal success.

Qualifications

• 3+ years in logistics, transportation, or account management.
• Strong communication and relationship management skills.
• Experience managing enterprise or mid-market accounts preferred.

Responsibilities

• Manage and develop existing customer accounts.
• Build strong customer relationships and conduct regular business reviews.
• Identify upsell and cross-sell opportunities.
• Coordinate with Operations and Customer Service teams to resolve issues.
• Monitor shipment performance, service levels, and customer satisfaction.
• Support contract renewals and pricing discussions.
• Track revenue, volume, and profitability for customers.
• Maintain accurate customer records in CRM.
• Assist with implementing new products and services.

Skills

Account management

CRM experience

Enterprise accounts

Communication

Relationship management

Education

Bachelor's degree

Tools

CRM

Job description

A large international eCommerce logistics company is seeking an experienced Account Manager to manage and grow existing customer relationships. This role is ideal for someone with a strong background in logistics, transportation, or supply chain who enjoys building long-term client partnerships and delivering exceptional customer service. Billingual (English/Mandarin) is preferred.

Key Responsibilities:

• Manage and develop existing customer accounts.
• Build strong customer relationships and conduct regular business reviews.
• Identify upsell and cross-sell opportunities.
• Coordinate with Operations and Customer Service teams to resolve customer issues.
• Monitor shipment performance, service levels, and customer satisfaction.
• Support contract renewals and pricing discussions.
• Track customer revenue, volume, and profitability.
• Maintain accurate customer records in CRM.
• Assist with the implementation of new products and services.

Requirements:

• 3+ years of experience in logistics, transportation, supply chain, or account management.
• Strong communication and relationship management skills.
• Experience managing enterprise or mid-market accounts is preferred.
• CRM experience is a plus.
• Strong organizational and problem-solving skills.
• Bachelor's degree preferred.

What the Company Offers:

• Full-time position.
• Opportunity to join a growing international logistics company.
• Collaborative team environment with career growth opportunities.

Candidates need to be based in LA (CA). Compensation range is $90K-$150K depending on experience.