Experienced Account Manager (eCommerce logistics Amazon) Seattle

Amrecco; Seattle (WA); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Full-time remote role (Seattle based)

Career growth opportunities

Collaborative team environment

Job summary

Amrecco, a large international ecommerce logistics company, is seeking an experienced Account Manager to grow and manage existing customer relationships. The role prefers bilingual English/Mandarin and targets strong background in Amazon supply chain/logistics.

This is a full-time remote position based in Seattle with opportunities for career growth. Responsibilities include client reviews, upsell opportunities, cross-sell, and coordinating with Operations and Customer Service.

Qualifications

• 3+ years of experience in logistics, transportation, or account management.
• Strong communication and relationship management skills.
• Experience managing enterprise or mid-market accounts preferred.
• Bachelor's degree preferred.

Responsibilities

• Manage and develop existing customer accounts.
• Build strong customer relationships and conduct regular reviews.
• Identify upsell and cross-sell opportunities.
• Coordinate with Operations and Customer Service teams to resolve customer issues.
• Monitor shipment performance, service levels, and customer satisfaction.
• Support contract renewals and pricing discussions.
• Track customer revenue, volume, and profitability.
• Maintain accurate customer records in CRM.
• Assist with the implementation of new products and services.

Skills

Account management

CRM experience

Enterprise / mid-market

Relationship building

Communication skills

Education

Bachelor's degree preferred

Tools

CRM software

Job description

A large international eCommerce logistics company is seeking an experienced Account Manager to manage and grow existing customer relationships. This role is ideal for someone with a strong background in Amazon supply chain/logistics, transportation, or supply chain who enjoys building long-term client partnerships and delivering exceptional customer service. Bilingual (English/Mandarin) is preferred.

Key Responsibilities

• Manage and develop existing customer accounts.
• Build strong customer relationships and conduct regular business reviews.
• Identify upsell and cross-sell opportunities.
• Coordinate with Operations and Customer Service teams to resolve customer issues.
• Monitor shipment performance, service levels, and customer satisfaction.
• Support contract renewals and pricing discussions.
• Track customer revenue, volume, and profitability.
• Maintain accurate customer records in CRM.
• Assist with the implementation of new products and services.

Requirements

• 3+ years of experience in logistics, transportation, supply chain, or account management.
• Strong communication and relationship management skills.
• Experience managing enterprise or mid-market accounts is preferred.
• CRM experience is a plus.
• Strong organizational and problem-solving skills.
• Bachelor's degree preferred.

What the Company Offers

• Full-time Remote position based in Seattle.
• Opportunity to join a growing international logistics company.
• Collaborative team environment with career growth opportunities.

Candidates need to be based in Seattle (WA). Compensation range is $90K-$150K depending on experience.