Experience Svcs Coordinator - Nashville, TN

CBRE Group, Inc.; Nashville (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

CBRE Group, Inc. in Nashville seeks a Workplace Experience Coordinator to deliver world-class service to employees and guests in a designated building.

You will greet visitors, issue passes, answer calls, coordinate events, and support daily office services while following security procedures to ensure a safe, welcoming environment.

Responsibilities

• Greet visitors and guests on entry and issue passes following security protocols.
• Answer phones and support presentations for group sizes as needed.
• Coordinate and confirm activities related to dining, recreation, and business requests.
• Manage and coordinate workplace services including mail, supplies, and onboarding.
• Assist with on-site events setup and teardown, and delivery of supplies.
• Address inquiries or complaints with professional customer service and timely solutions.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain information clearly within the team and follow manager directions.

Job description

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.