Experience Strategy Lead - CRM & Personalization

Map; Austin (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

Map in Austin, Texas, is looking for an Experience Strategy Manager to oversee strategic client services and deliver exceptional customer experiences. In this role, you will lead and mentor a team of strategists while managing complex client accounts and driving marketing automation strategies.

The ideal candidate will have 8–10 years of experience in CRM and marketing, alongside strong knowledge of marketing automation platforms. The position emphasizes collaboration across teams to deliver innovative solutions.

Qualifications

• 8–10 years of experience in CRM, marketing automation, and CX strategy.
• Strong strategic understanding of leading marketing automation platforms.
• Proven experience managing or mentoring junior team members.

Responsibilities

• Own and execute strategic blueprints for key clients.
• Lead major client workstreams with autonomy.
• Present strategic concepts clearly to clients.

Skills

CRM and marketing automation strategies

Excellent communication and presentation skills

Cross-functional collaboration

Strategic understanding of marketing automation platforms

Tools

Salesforce Marketing Cloud

Adobe Marketing Cloud

Braze

HubSpot

Job description

Map in Austin, Texas, is looking for an Experience Strategy Manager to oversee strategic client services and deliver exceptional customer experiences. In this role, you will lead and mentor a team of strategists while managing complex client accounts and driving marketing automation strategies.

The ideal candidate will have 8–10 years of experience in CRM and marketing, alongside strong knowledge of marketing automation platforms. The position emphasizes collaboration across teams to deliver innovative solutions.